[00:00:02]
[Call to Order ]
MARCH 26TH.MR. CHAIRMAN, YOU HAVE A QUORUM.
THINK AT THIS POINT I'LL TURN IT OVER TO, UH, COUNTY ADMINISTRATOR.
MR. SHEPP OR MR. MELANIE? MR. SCH JUST GOT A DEMOTION.
UH, WE'D LIKE TO START YOUR WORK SESSION OUT TONIGHT WITH A PRESENTATION FROM TIM WYATT ON YOU.
WERE ALSO GONNA MENTION, UH, APRIL 14TH.
IF YOU'D LIKE ME TO START THERE, I CERTAINLY CAN.
SO, LOOKING AT THE SCHEDULE FOR OUR EXTRA WORK SESSIONS HERE, WE BELIEVE THAT APRIL 14TH IS AN EXTRA DAY AND WE WOULD LIKE TO, UH, ENCOURAGE THE BOARD TO CANCEL THAT DAY IF YOU ALL ARE IN AGREEMENT.
ANYBODY HAVING FUN, MAN? LET'S DO
ANYBODY NOT IN AGREEMENT? UNLESS WE GOT SOMETHING WE NEED TO TALK ABOUT.
WE WILL, WE WILL CANCEL THAT DAY.
SO, UH, WHY ARE WE CANCELING IT? WE DON'T BELIEVE WE HAVE ANYTHING ADDITIONAL THAT'S NOT ALREADY ON THE, ON OUR SCHEDULE TO TALK ABOUT.
[1. IT Department Discussion ]
IF YOU WOULD PLEASE, UH, MR. WYATT IS GONNA GIVE US A LITTLE PRESENTATION ON ARTIFICIAL INTELLIGENCE AND ARTIFICIAL INTELLIGENCE AND TALK A LITTLE BIT ABOUT THE FY 27 IT BUDGET.SO THAT'S WHERE WE'LL GET STARTED TONIGHT.
SO I'D LIKE TO START OUT, UM, BY JUST KIND OF THE THEME IS IT USUALLY WE TRY TO QUESTION EVERYTHING.
SOMETIMES IT BRINGS UP, YOU KNOW, NEW IDEAS, NEW INNOVATIONS, AND SOMETIMES WE REMEMBER WHY WE'VE ALWAYS DONE THIS CERTAIN WAY.
I'M USED TO GIVING PRESENTATIONS FROM UP HERE, SO JUST KIND OF CURIOUS.
THIS WAY YOU DON'T HAVE TO LOOK BACK AND FORTH BETWEEN THE PRESENTATIONS AND WE'LL SEE HOW IT GOES.
I'M HERE TO SAY I, I APPLAUD THAT BECAUSE THERE THE TIME I'M LOOKING AT THE SCREEN, I'M LOOKING HERE AND LOOKING HERE AND LOOK AT THE SCREEN.
BUT WE'LL SEE AT THE END OF THE NIGHT, WHETHER YOU
UM, AS THE COUNTY ADMINISTRATOR WENT OVER, I'M GONNA GO OVER IT AT A HIGH LEVEL VIEW, THE DEPARTMENT, WHAT WE COVER, ARTIFICIAL INTELLIGENCE, AND THEN USING THOSE TO KIND OF NARROW DOWN INTO THE IT BUDGET AND HOW IT AFFECTS THE PROPOSED BUDGET.
FIRST THING IS ABOUT THE DEPARTMENT AND MOSTLY FOR CITIZENS.
WE TEND NOT TO BE THE AVERAGE STEREOTYPICAL IT DEPARTMENT THAT YOU WOULD THINK ABOUT.
UM, OVER THE LAST EIGHT YEARS WE'VE BEEN VERY PROUD FOR DIGITAL COUNTIES.
THEY ASSESS LOCALITIES THROUGHOUT THE NATION.
UM, THEY DO DIFFERENT CATEGORIES.
OUR CATEGORY IS 150,000 POPULATION LESS FOR THE CITIZENS AT HOME YORK COUNTY, WE'RE ABOUT 71,000.
SO WE'RE ABOUT HALF THE MAXIMUM SIZE OF OUR CATEGORY.
WE'RE IN THE MOST NUMEROUS 2,800 COUNTIES ARE IN OUR CATEGORY AND THEY JUDGE US ON CYBERSECURITY ALIGNMENT WITH LEADERSHIP AND DIRECTION THAT WE'RE GIVEN.
HOW WELL WE, UH, ARE STEWARDS OF TAXPAYER MONEY.
IT'S NOT ABOUT HOW MUCH WE SPEND, BUT HOW MUCH WE SAVE.
UM, THEY GO OVER ARTIFICIAL INTELLIGENCE, INNOVATION.
WE'VE BEEN, LIKE I SAID, IN THE TOP EIGHT OR FOR THE LAST EIGHT YEARS, WE'VE BEEN IN THE TOP 10 LOCALITIES ACROSS THE NATION.
THIS PAST YEAR WE GOT FIRST PLACE SOMETHING.
I'M VERY PROUD OF OUR DEPARTMENT AND THE COUNTY AS A WHOLE BECAUSE REALLY EVERYONE IN THE COUNTY CONTRIBUTES TOWARDS THIS.
IT GOT ME ALSO WONDERING, WELL WHAT IF POPULATION WASN'T A FACTOR? ABOUT A MONTH LATER WE WERE CONTACTED BY GOVX AND THEY COMPARE US VERSUS EVERY LOCALITY.
SO WE'RE EQUALLY PUT UP AGAINST LOUDOUN COUNTY, FAIRFAX COUNTY, LOS ANGELES COUNTY.
WE GOT SECOND IN THE ENTIRE NATION.
SAVE NO OTHER LOCALITY IN THE UNITED STATES.
SO A LOT OF THAT THAT WE REACH OUT
A LOT OF THIS IS WE DO A LOT OF OUTREACH THAT OTHER IT DEPARTMENTS DON'T TRADITIONALLY DO.
UH, JUST A FEW MONTHS AGO I WORKED WITH THE VML VIRGINIA, VIRGINIA MUNICIPAL LEAGUE AND DID A PRESENTATION TO THE BOARD, NEWLY ELECTED BOARD OF SUPERVISORS FOR A LOT OF LOCALITIES AROUND THE COMMONWEALTH AND PRESENTED ON ARTIFICIAL INTELLIGENCE.
WE WORKED WITH VIRGINIA PENINSULA CHAMBER OF COMMERCE AND WE REACHED OUT TO THE BUSINESS COMMUNITY ABOUT HOW THEY CAN INTEGRATE ARTIFICIAL INTELLIGENCE WITH THEIR WORKFORCES TARGETING THE BUSINESS COMMUNITY.
WE ALSO HAVE AWARD-WINNING CITIZEN ENGAGEMENT PROGRAM WHERE WE REACH OUT TO HOMEOWNER ASSOCIATIONS, UH, DISABLED VETS, OTHER ORGANIZATIONS LIKE THAT.
AND WE PRESENT BOTH ON CYBERSECURITY AND ARTIFICIAL INTELLIGENCE.
WE'VE ALSO RECENTLY BEEN SPOTLIGHTED TWICE BY INTERNATIONAL MAGAZINES.
LAST YEAR, A 17 PAGE, UH, SPREAD ARTICLE ON TECHNOLOGY FOR THE PEOPLE AND THIS PAST YEAR HOW YOUR COUNTY IS BECOMING AI.
FIRST BY 2030, THE HUMAN SIDE OF AI WAS PUBLISHED ALL ABOUT US ADDITIONAL.
[00:05:01]
LOT OF REGIONAL COLLABORATIONS.I MYSELF, FOR THE LAST THREE YEARS HAVE BEEN PRESIDENT OF AN ORGANIZATION CALLED ALITE, VIRGINIA, LOCAL GOVERNMENT IT EXECUTIVES.
WE HAVE 140 MEMBERS AND WE REPRESENT OVER 90 DIFFERENT LOCALITIES IN VIRGINIA.
WE COLLABORATE, COMPARE RESOURCES, LEVERAGE EACH OTHER.
WE WORK WITH THE STATE GENERAL ASSEMBLY AND GIVE THEM INPUT ON BILLS.
I BELIEVE THIS UPCOMING SESSION WILL BE WORKING WITH A GROUP CALLED JCOS JOINT COMMISSION ON TECHNOLOGY AND SCIENCE, WHICH REVIEWS THE BILLS THAT FEED INTO THE GENERAL ASSEMBLY FOR THE UPCOMING YEAR, MAKING SURE THAT GOOD LEGISLATION, EFFECTIVE LEGISLATION IS PASSED AS BEST AS WE CAN ASSIST.
AND I'M ALSO THE VICE CHAIR OF THE VIRGINIA CYBERSECURITY PLANNING COMMITTEE.
THAT'S A GOVERNOR APPOINTED POSITION.
I WAS APPOINTED LAST YEAR UNDER GOVERNOR JENKIN AND ELECTED AS VICE CHAIR THIS YEAR UNDER SCAM MURDER.
ALL THIS IS DONE BY OUR DEPARTMENT, A SIMPLIFIED ORGANIZATIONAL CHART.
WE HAVE TWO PEOPLE IN LEADERSHIP, MYSELF AND THE DEPUTY POSITION.
WE HAVE TWO ADMINISTRATION STAFF, SEVEN PC SUPPORT PERSONNEL.
THESE ARE THE PEOPLE WHO COME OUT FIX THE PCS, REPAIR THE THINGS, EIGHT FTES OR FULL-TIME EMPLOYEES FOR THE INFRASTRUCTURE.
THESE ARE OUR CLOUD SUPPORT PEOPLE, THE PEOPLE WHO HANDLE THE NETWORKING COMMUNICATIONS AND OUR VIDEO ENGINEER THAT'S UPSTAIRS HANDLING THE BROADCAST OF TONIGHT'S AND ALL OF OUR BOARD MEETINGS.
AND THEN WE HAVE 12 FULL-TIME EMPLOYEES FOR BUSINESS APPLICATIONS.
THESE PEOPLE ARE FOCUSED ON MULTIMILLION DOLLAR SOFTWARE APPLICATIONS HERE IN THE COUNTY TO MAKE SURE WE LEVERAGE THE MOST OUT OF THESE INVESTMENTS OF THE SOFTWARE THAT WE HAVE UTILIZING THE TAXPAYER MONEY.
TIM, DID YOU UTILIZE PVDS ON DESKTOP OR THEY'RE ALL STANDALONE PCS? THEY'RE ALL STANDALONE PCS.
SO I'LL GET INTO A LITTLE BIT OF THAT WHEN WE GO INTO JUST WHAT WE DO.
KIND OF DIFFERENT THAN OTHER ORGANIZATIONS.
NOW MOST PEOPLE PROBABLY REALIZE THE IT DEPARTMENT COVERS THE COUNTY ADMINISTRATION, THE STAFF, COMMUNITY SERVICES, ECONOMIC TOURISM DEVELOPMENT, PUBLIC SAFETY, FINANCE.
BUT WE ALSO SUPPORT A LOT OF OTHER AGENCIES.
THE VOTER REGISTRAR, COUNTY ATTORNEY, SOCIAL SERVICES.
AND ONE OF THE OTHER BIG KEY THINGS IS THE OTHER CONSTITUTIONAL OFFICERS.
SO THESE ARE THE COMMISSIONER REVENUES, THE TREASURER, COMMONWEALTH ATTORNEY AND SHERIFF'S OFFICES.
THEY ARE INDEPENDENTLY ELECTED.
THEY DON'T HAVE TO USE THE COUNTY IT DEPARTMENT.
HOWEVER, BECAUSE ALL OF THEM CHOOSE TO UTILIZE US, IT'S A HUGE COST SAVINGS TO THE TAXPAYER.
THEY DON'T HAVE TO DO DUPLICATE THE IT DEPARTMENT FOR EACH ONE OF THEIR ORGANIZATIONS.
THAT'S THROUGH COLLABORATION, WORKING WITH THEM.
WE'VE BEEN THIS WAY FOR MANY YEARS.
A LOT OF OTHER LOCALITIES AREN'T SO LUCKY TO HAVE THAT COLLABORATION.
YOU HAD SCHOOL BOARD UP THERE.
SO SCHOOL BOARD, WE WORK, THEY HAVE THEIR OWN IT DEPARTMENT.
MOST PEDIGREE IS MY COUNTERPART OVER THERE DOING AMAZING WORK.
WE COLLABORATE AS WHENEVER IT MAKES SENSE.
SO WE HAVE A SHARED FINANCIAL SYSTEM BETWEEN OUR ORGANIZATIONS.
WE HAVE OTHER SHARED RESOURCES.
WE HAVE GENERATORS FOR THE SHELTERS OVER THERE MONITORING EQUIPMENT.
SO WE COLLABORATE QUITE OFTEN OF WHAT'S MOST COST EFFECTIVE AT ANY POINT ON ANY SPECIFIC PROJECT.
THEY'VE BEEN GREAT PRO PARTNERS OVER THE YEARS.
TO TRY TO GIVE A SCOPE OF WHAT THE TEAM DOES, I'VE COME UP WITH THESE NUMBERS.
SO IF YOU GO TO ADD REMOVE PROGRAMS ON A COUNTY PC AND YOU LOOK AT ALL THE PROGRAMS LISTED THERE AND YOU GO TO EVERY DIFFERENT COUNTY PC, THERE'S 1,433 UNIQUE PIECES OF SOFTWARE THAT WE HAVE TO SUPPORT.
THAT MEANS WE HAVE TO VET THEM THAT THEY'RE SAFE TO BE RUN ON THE COUNTY NETWORK.
WE HAVE TO LOOK FOR PATCHES, WE HAVE TO UPDATE THEM, WE HAVE TO MAINTAIN THEM.
SOMETIMES WE DO TRAINING FOR STAFF OF HOW TO BEST UTILIZE THEM.
AND AGAIN, I'LL GET INTO LATER ABOUT WHY IT'S SO MANY UM, USERS.
WE DON'T HAVE 1,254 COUNTY EMPLOYEES HERE.
THAT'S BECAUSE WITH THE SCHOOLS WE HAVE THAT JOINT SYSTEM.
SO WE GIVE IT SUPPORT TO A SUBSECTION OF SOME OF THEM.
WE WORK WITH COLONIAL BEHAVIORAL HEALTH.
WE HAVE OTHER AGENCIES OVERALL IN THE NETWORK.
IT'S ACROSS OVER 4,000 DIFFERENT DEVICES.
THESE MIGHT BE A COMPUTER, A TABLET, AN ACCESS POINT THAT CONNECTS WIRELESSLY FOR PEOPLE TO TALK.
IT MIGHT BE A WEATHER DEVICE MEASURING THE WEATHER AT A FIRE STATION TO MAKE SURE THAT THEIR VEHICLES, THAT IT'S SAFE FOR THEM TO DEPLOY IN A STORM AND THEY'RE NOT GOING TO PUT THE FIRST RESPONDERS IN A DANGEROUS SITUATION.
WHAT ABOUT THESE CELL PHONES ARE ACTUALLY HANDLED A LITTLE BIT DIFFERENTLY? THEY'RE MAINLY HANDLED THROUGH THE 9 1 1 REGIONAL 9 1 1 SYSTEM.
AND AGAIN, WE LOOK AT EACH ONE OF THE APPLICATIONS AND WHAT MAKES THE MOST SENSE AND WE'RE ALWAYS QUESTIONING WHAT'S THE BEST THING? HAVE WE ALWAYS DONE IT? HOW CAN WE DO SOMETHING BETTER? AND JUST BECAUSE IT ISN'T ALWAYS DONE THAT WAY BY EVERY DIFFERENT THING DOESN'T MEAN IT'S WRONG.
AND THEN WE DO ABOUT 7,000 TICKETS.
THESE ARE JUST ON BREAK FIX ITEMS. THIS GENERALLY DOESN'T COVER PROJECTS, THINGS LIKE THAT.
IF THERE'S NO QUESTIONS, I'LL JUMP INTO
[00:10:01]
ARTIFICIAL INTELLIGENCE.FIRST IS THE DIFFERENCE BETWEEN TRADITIONAL COMPUTE AND ARTIFICIAL INTELLIGENCE BECAUSE THEY ARE FUNDAMENTALLY DIFFERENT THINGS THAT NOT EVERYBODY APPRECIATES.
TRADITIONAL COMPUTERS FOLLOW STRICT RULES.
THE REALLY IMPORTANT THING IS THEY PERFORM EXACTLY WHAT THEIR PROGRAM TO DO WITH NO ADAPTATION.
SO WHEN I TALK ABOUT THIS, I WANT YOU TO PICTURE A CALCULATOR.
YOU TAKE A CALCULATOR AND YOU SAY TWO PLUS TWO AND YOU HIT THE EQUALS AND IT SHOULD SAY FOUR IF IT SAID ANYTHING BUT FOUR, YOU'RE GONNA THROW IT AWAY IN THE TRASH AND HAVE A STORY FOR THE REST OF YOUR LIFE TO TELL THE TIME THE CALCULATOR TOLD YOU TWO PLUS TWO WAS NOT FOUR.
IT MIMICS HUMAN REASONING AND IT IMPROVES OVER TIME.
TAKING THAT SAME EXAMPLE, U ASK AI TWO PLUS TWO EQUALS 99.9999% OF THE TIME IT'S GOING TO TELL YOU FOUR.
BUT THAT ONE TIME IT MIGHT TELL YOU THREE AND AND YOU'RE WHAT? TWO PLUS TWO IS NOT THREE.
AND IF YOU ASK AI, IT MIGHT SAY MR. HALLOID AND ME, THAT'S TWO MR. R AND ME.
AND THAT'S 1, 2, 3 UNIQUE THINGS.
AI IS GOING TO LOOK AT THE CONTEXT AROUND THE QUESTION YOU ASKED.
IT'S GOING TO PULL IN ALL SORTS OF INFORMATION, ALL SORTS OF WAYS THAT YOU MAY NOT HAVE ANTICIPATED.
THAT'S THE STRENGTH AND THE WEAKNESS OF AI.
YOU HAVE TO MAKE SURE YOU'RE USING THE RIGHT TOOL FOR THE JOB THAT YOU HAVE BEFORE YOU.
SO YOU'RE TELLING US THAT PE STUDENTS SHOULDN'T USE AI TO CHEAT ON MATH TEST.
ANY EDUCATOR WOULD TELL YOU NOT TO UTILIZE THAT
WELL, YOU GET IN HERE A LITTLE BIT TO TALK ABOUT THE DIFFERENT AI MODELS A LITTLE BIT.
WHEN YOU SAY AI, AI, IT'S LIKE SAYING CARS, BUT YOU GOT CHEVY, FORD, TOYOTAS AND SO FORTH, AI.
WE'LL TOUCH A FEW PARTS OF THAT TOWARDS THE END IF YOU WANT TO DIVE INTO THERE.
SO YOU HAVE THEIR STRENGTHS AND WEAKNESSES DEPENDING ON WHAT YOU WANNA ACCOMPLISH.
YEAH, AND AND TO THAT POINT, ALL AI, ARTIFICIAL INTELLIGENCE IS NOT CREATED EQUAL.
YOU HAVE DIFFERENT COMPANIES, DIFFERENT MODELS, AND I'LL CIRCLE BACK THAT TO THAT POINT IN HERE IN A FEW MINUTES.
AI CONSUMES LARGE AMOUNTS OF INFORMATION.
I CAN TAKE A 5,000 PAGE REPORT, UPLOAD IT, AND IN TWO SECONDS IT'S READY TO ANSWER QUESTIONS.
THAT'S NOT SOMETHING A HUMAN BEING CAN DO.
NOT LIKE WE'RE USED TO A COMPUTER WHERE YOU GIVE IT RULES AND IT ALWAYS HAS TO FOLLOW IT FROM THAT LAST SLIDE.
YOU TRAIN AI LIKE YOU RAISE A CHILD, YOU DO IT THROUGH BEHAVIORAL TRAINING, POSITIVE REINFORCEMENT AND NEGATIVE REINFORCEMENT.
YOU CAN GO OVER AI, DON'T TAKE COOKIE FROM THE COOKIE JAR AND YOU TELL IT A HUNDRED TIMES.
BUT JUST LIKE A CHILD, MOST OF THE TIME IT'LL FOLLOW IT.
BUT THAT ONE TIME THAT CHILD GOES OVER TO COOKIE JAR STEALS THE COOKIE.
YOU CAN'T FORCE IT TO DO ONE THING OR NOT TO DO SOMETHING ELSE.
YOU'RE TRAINING IT LIKE A CHILD.
MAYBE CATTLE PRO DOESN'T WORK.
THEY HAVE THE LATEST, GREATEST INFORMATION BETTER THAN THINGS THAT I WEREN'T AROUND AND CONCEPTS WHEN I WENT THROUGH COLLEGE.
BUT THIS INTERN KNOWS ALL THE BEST THINGS.
HOWEVER, THEY MAY NOT KNOW THE WAY YOUR COUNTY DOES IT.
THEY MAY LACK SOME COMMON SENSE BECAUSE YES, THE BOOK THEORETICAL SAYS THIS, BUT IN REALITY WE KNOW SOMETHING ELSE.
AND SO AI A LOT OF TIMES STUMBLES ON THOSE THINGS.
WALT TRIES TO LEARN PRACTICAL COMMON SENSE THINGS THAT WE TAKE FOR GRANTED.
IF YOU USE MICROSOFT OFFICE, YOU USED AI.
IF YOU'VE DONE A GOOGLE SEARCH, YOU DO THE SEARCH AND UP AT THE TOP IT SAYS AI RESPONDS AND GIVES YOU SOME INFORMATION.
AT THIS POINT, EVERYONE UTILIZES IT.
IT'S JUST A QUESTION OF HAVE YOU REALIZED IT OR NOT.
I LIKE TO SAY AI AMPLIFIES PEOPLE.
IT MAKES GOOD PEOPLE GREAT, BUT IT ALSO CAN MAKE BAD PEOPLE TERRIBLE.
IF YOU USE THIS GREAT TOOL AND YOU DON'T KNOW HOW TO USE IT, YOU DON'T KNOW HOW TO GIVE IT THE INFORMATION, THE CONTEXT, YOU ASK IT TWO PLUS TWO AND YOU GET THREE.
AND YOU MIGHT REALLY FAIL THAT MATH.
WE KNOW THAT IN BUSINESS AND ULTIMATELY IT'S A TOOL.
I DO WANNA GO OVER FIVE USE CASES THAT WE'VE DONE.
I BELIEVE ALL OF THESE IN ARE IN THE PAST YEAR HERE IN YORK COUNTY.
I'LL GO OVER EACH ONE, ONE BY ONE.
THE FIRST ONE IS OFFICE 365, PRODUCTIVITY TOOLS AND GENERATIVE AI LIKE CHAT, GBT OR PERPLEXITY.
THE BIG BENEFIT TO THE CITIZENS IS OPTIMIZATION EFFICIENCY.
WE GET RESPONSES A LOT FASTER,
[00:15:01]
QUICKER, HOWEVER, WITH ALL OF THESE, AND YOU'LL SEE THE SAME PATTERN WITH ALL FIVE USE CASES.WE ASK THE GUARDRAILS, WHAT'S THE SAFETY NETS? WITH THIS ONE, IT'S CAPABLE OF A LOT OF DIFFERENT THINGS, BUT WE MET WITH EACH DEPARTMENT.
WE MET WITH LEADERSHIP, WE DO TRAINING OF DO NOT SEND IT SENSITIVE INFORMATION, HOW TO MANAGE IT, HOW TO GIVE IT CONTEXT, HOW TO WORK WITH IT.
AND WE HAVE POLICIES IN PLACE AS WELL TO KIND OF PUT GUARDRAILS FOR THE EMPLOYEES.
CAN YOU GIVE AN EXAMPLE OF A GUARDRAIL? SO ON THIS ONE WE HAVE AI POLICIES.
STRICTLY SAYING THAT IF SOMEBODY SHARES SENSITIVE INFORMATION WITH IT, SOCIAL SECURITY NUMBERS OR SOMETHING ELSE, TRYING TO GET TO A TEST THAT'S AGAINST POLICY.
UM, IT'S CLEARLY STATED ON THAT ASPECT.
WHEN WE MET AND WE DID THE TRAINING, IT'S GENERALLY WE DID AN HOUR LONG SESSION.
WE CALLED IT CHAMPIONS FOR AI.
IT WAS DONE OVER A COUPLE WEEKS.
KIND OF SIMILAR TO THIS, BUT WE DIVE INTO UTILIZING THE TOOL, WHAT NOT TO DO.
DON'T SHARE THAT SORT OF INFORMATION.
WHEN YOU GET A RESPONSE, YOU SHOULD TREAT IT LIKE IT'S FROM A PERSON.
IF I GIVE IT TO A TASK TO A STAFF MEMBER, THEY REPORT BACK TO ME BEFORE I GIVE IT TO MR. BELLAMY, I'M GONNA REVIEW IT.
WE'VE GOTTEN USED TO TRADITIONAL COMPUTING WHERE TWO PLUS TWO IT'S FOUR AND WE JUST PASS IT ON.
WE NEED TO TREAT IT MORE LIKE A PERSON AND QUESTION EVERY OUTPUT.
WHEN DATA IS PUT, LIKE SO SAY GREAT EXAMPLE, SOCIAL SECURITY MM-HMM
WHEN IT'S PUT IN THE SYSTEM AND IT'S USED WRONG BY AI, ARE YOU ABLE TO EXTRACT THE DATA SO THAT IT'S NOT EVER USED AGAIN? IT DEPENDS ON WHAT THE PLATFORM IS.
SO FOR THESE NO OTHER ONES, THEY'LL COME UP TO HERE IN A SECOND.
SO IT, IT KIND OF GOES BACK TO MR. OWN'S STATEMENT THAT ALL AIS ARE NOT CREATED EQUALLY.
IS IS IT NOT A FAIR STATEMENT TO SAY THAT SOME OF THESE PRODUCTS IN, IN OUR SYSTEM ARE RESTRICTED ONLY TO FILES THAT WE ALLOW IT TO VIEW? SO IF YOU ASK IT A QUESTION, IT CAN ONLY ANSWER FROM THE INFORMATION THAT WE HAVE ALLOWED IT TO ACCESS.
ANOTHER ONE THAT WE'VE DONE IS THE WEBSITE CHATBOT.
IF YOU'VE GONE TO YORK COUNTY.GOV IN THE LOWER RIGHT HAND CORNER, YOU'LL NOTICE THE CHATBOT.
WHEN I TALK TO CITIZENS, THEY'VE TOLD ME, I DON'T WANNA LEARN HOW TO NAVIGATE YOUR WEBSITE.
I WANNA ASK A QUESTION AND GET A RESPONSE.
IT WOULD BE VERY COST INEFFECTIVE TO HAVE A STAFF MEMBER ALWAYS BY THE PHONE READY TO ANSWER TWENTY FOUR SEVEN.
AND THEY WOULDN'T BE KNOWLEDGEABLE ON EVERY SINGLE THING WE DO.
THEY'D BE A SPECIALIST ON ONE AREA.
THE CHAT BOT HELPS BRIDGE THAT GAP.
2:00 AM YOU CAN ASK THE QUESTION.
IT'S AWARE OF WHAT'S ON THE WEBSITE.
IT HELPS IT BE INTERACTIVE AND STREAMLINE THE RESPONSE.
NOW THE GUARDRAIL ON THIS IS EVERY SINGLE QUESTION A CITIZEN OR ANYONE ELSE ASKS IS REVIEWED BY A STAFF MEMBER, USUALLY THE WEBMASTER.
AND IF IT DID NOT GIVE THE BEST ANSWER, SHE TRAINS IT RAISES IT.
THAT CHAT BOT IS KIND OF LIKE HER CHILD THAT SHE'S BEEN RAISING FOR YEARS.
GETTING BETTER AND BETTER, MORE RESPONSIVE, MORE ACCURATE EACH DAY.
WHICH IS WHY IT'S IMPORTANT THAT AFTER YOU QUERY IT AT THE END IT, IT ASKS YOU THUMBS UP, THUMBS DOWN, LET IT KNOW WHETHER YOU GET A GOOD ANSWER OR NOT, TO HELP TRAIN IT TO GET BETTER ANSWERS GOING FORWARD.
AND THE COUNTY ONE ALSO ASKED YOU IF YOU WOULD LIKE A FOLLOW UP ON A CERTAIN THING.
YOU ARE ALLOWED TO PUT IN CONTACT INFORMATION AND IT ENABLES OUR STAFF TO THEN REACH OUT TO GIVE YOU MORE INFORMATION.
WELL, MY QUESTION IS, YOU SAID THAT THEY REVIEW THE ANSWERS THAT CHATBOT GAVE.
DO THEY LET THE CITIZEN KNOW THAT THERE WAS A BETTER ANSWER? IF WE HAVE CONTACT INFORMATION? THAT'S WHAT I TRYING TO GET TO.
UNLESS THEY TELL US, PLEASE CONTACT ME AND GIVE US THEIR INFORMATION.
THEY DON'T, WE DON'T KNOW WHO THEY ARE, SO YEAH.
YEP, WE REVIEW IT, WE'VE DONE THE BEST WE CAN, BUT JUST LIKE ANYTHING IN LIFE, IT'S NOT PERFECT, BUT WE'RE CONSTANTLY REVIEWING 'EM, TRYING TO IMPROVE AND OKAY.
SO, SO DO YOU PUT THAT CAVEAT OUT SO THE CITIZENS UNDERSTAND THAT SOMETIMES THE ANSWERS MIGHT NOT BE YEAH.
ON ALL OF OUR THINGS LIKE THAT.
ANOTHER THING THAT'S NOT IN THE SLIDE DECK, BUT IS WHEN TO DISCLOSE.
WE'RE USING AI AND THE LAST THING WE WANT, I BELIEVE EVERYONE HERE UNDERSTANDS THE CURRENCY OF GOVERNMENT IS TRUST.
AND WE DON'T WANT TO MAKE A CITIZEN EVER FEEL TRICKED.
SO WE TRY TO VOCALIZE, WE TRY TO, YOU KNOW, PUT THAT OUT THERE SO THAT THEY'RE AWARE AND WE DO THE BEST WE CAN AT THIS POINT.
AI'S IN SO MANY THINGS THOUGH, LIKE I SAID, IF YOU DO MICROSOFT OFFICE THERE, THERE ARE COMPONENTS OF AI IN THERE.
YOU DO POWERPOINT, YOU DO CLICK ON THE DESIGNER BUTTON ON THE RIBBON AND IT WILL SHOW YOU ALL SORTS OF DIFFERENT LAYOUTS THAT RECOMMENDS, THAT'S RUNNING THROUGH ARTIFICIAL INTELLIGENCE.
SOME OF THESE ARE SO INTEGRATED THAT YOU KNOW, IT JUST DOESN'T MAKE SENSE TO GO OUT.
[00:20:01]
IT'S HIGHLY CREATED, UTILIZED BY IT, WE TRY TO MAKE SURE CITIZENS DON'T FEEL TRICKED.AND ON THIS ONE, I'M GOING TO TAKE A BREAK 'CAUSE I'VE BEEN TALKING AND I'M GOING TO TURN IT OVER TO MY ASSISTANT SYNESTHESIA TRAINING AS WELL.
ME, I'M AN ARTIFICIAL INTELLIGENT AVATAR THAT CAN BE USED FOR TRAINING.
WHILE I'M NOT INTERACTIVE, I ENABLE CONSISTENCY ACROSS TRAINING PLATFORMS, ALLOWING FOR SECTIONS TO BE UPDATED IN THE FUTURE AND STILL PRESENTING THE SAME VOICE FOR A SEAMLESS EXPERIENCE.
THIS IN TURN OFFSETS STAFFING COSTS AND PRODUCES INCREASED PROFESSIONAL OUTPUTS.
OF COURSE, LET'S NOT UNDERESTIMATE THE COOL FACTOR TO KEEP YOUR AUDIENCE ENGAGED.
COUNTY STAFF DO REVIEW ALL PRESENTATIONS TO ENSURE I'M ALWAYS PRESENTING THE INFORMATION IN A WAY THEY WANT.
THANKS FOR LETTING ME BE A PART OF THIS.
SO JUST WONDER, THAT'S FREAKY
SO CINDY, WAS CINDY THE FREAKY PERSON? CINDY? YEAH.
AI IS ALWAYS IN ALWAYS NEW CASES.
THIS IS ONE, THE FOURTH ONE OUTTA THE FIVE THAT I'M, I'M REALLY EXCITED ABOUT THIS AND IT'S RAPID DEPLOYMENT OF AI SOLUTIONS.
SO MANY OF US MIGHT REMEMBER WHEN WE SWITCHED RECYCLING COMPANIES, WE GOT THE NEW ONE AND WE WERE NEEDED TO NOTIFY EVERY CITIZEN OF WHAT DAY THEIR RECYCLING WAS GONNA BE PICKED UP.
BECAUSE NEW COMPANY, NEW DAYS OF THE WEEK, WE KIND OF WENT THROUGH OUR NORMAL METHODOLOGY THE WAY WE'VE KIND OF ALWAYS PUT THIS INFORMATION OUT AND OUR SYSTEMS LET US KNOW IT WASN'T MEETING THEIR NEED.
SO I WENT TO AI, I SAID, HERE'S THE PROBLEM I DO I NEED TO DO TO SOLVE IT.
TAKE YOUR TEAM OF PROGRAMMERS, GIVE 'EM ALL THE SPECS AND IN A WEEK THEY SHOULD HAVE A SOLUTION FOR YOU.
AND I RESPOND BACK TO AI, WELL, I DON'T HAVE A TEAM.
I DON'T HAVE A SINGLE PROGRAMMER ON STAFF AND I DON'T HAVE A WEEK.
THEY DESERVE IT AS SOON AS POSSIBLE.
SO WE WORKED WITH THEM WITHIN 30 MINUTES, WE WORKED WITH AI, IT GENERATED THE CODE FOR A NEW APPLICATION.
WE SPENT THE NEXT THREE AND A HALF HOURS WITH STAFF REVIEWING ALL THE LINES OF CODE THAT IT GENERATED, WORKING WITH OUR CLOUD VENDORS TO PUT IT UP THERE.
AND IN THE END, THE CITIZENS WITHIN FOUR HOURS HAD A NEW APPLICATION ON THE WEBSITE.
THEY TYPE IN ANY PART OF AN ADDRESS, IT POPS UP THE CLOSEST MATCHING THING AND TELLS 'EM THE DAY OF THE WEEK FOR THE RECYCLING PICKED UP.
THIS IS SOMETHING BEFORE AI, WE NEVER COULD HAVE BEEN THAT RESPONSIVE TO A COMMUNITY NEED NOW STILL TOOK TONS OF STAFF.
I HAD FIVE, SIX, I THINK STAFF MEMBERS WORKING FOR THE THREE AND A HALF HOURS PURELY FOCUSED ON THIS TO DELIVER THE RESPONSE.
BUT THAT PROGRAMMING WOULD'VE TAKEN A SOLID WEEK AND WE DON'T HAVE A PROGRAM.
THIS OVERALL TO ME IS THE OVERALL POWER OF AI BEING ABLE TO RESPOND TO MEET THE CITIZENS' NEEDS IN A TIME OF WHICH THEY WANT AND THEY NEED IN THIS MODERN AGE.
NEXT, I'M GONNA SHOW YOU THE FIFTH ONE.
I'M GONNA PLAY A QUICK VIDEO ABOUT PIPE AID.
IS THIS CINDY AGAIN? NO, THIS IS THEIR PROMOTIONAL.
SO THIS IS A GREAT EXAMPLE WHERE A GENERIC AI ISN'T THE BEST SOLUTION.
THIS IS A CUSTOM TAILORED BY A PRIVATE COMPANY CALLED PIPE EIGHT.
WE GIVE IT HOURS AND HOURS OF SEWER FOOTAGE FROM A DRONE.
A HUMAN BEING IS NOT DESIGNED TO WATCH HOURS AND DAYS OF VIDEO FOOTAGE, LITERALLY LOOKING FOR CRACKS IN ONE SECTION OF IT AND AI, IT'S GOING TO LOOK AT THAT SAME FRAME, THE SAME AS THE 20TH HOUR, THE 200TH HOUR THAT FRAME.
IT PICKS UP DIFFERENT CRACKS, POTENTIAL LEAKS, POTENTIAL ISSUES, IT FLAGS 'EM.
IT THEN GIVES US A DATA SET THAT HAS PICTURES.
HERE'S THE PART OF ALL THAT HOUR THAT YOU CARE ABOUT.
HERE'S HOW WE EVALUATE THE CRACK, HOW SEVERE IT IS.
SO OUR ENGINEERS KNOW EXACTLY WHERE TO GO.
THEY KNOW WHAT SECTION OF FOOTAGE, IF THEY WANNA SEE MORE, IT'S A PERFECT USE FOR AI.
THOSE CRACKS ARE NOT GOING TO LOOK THE SAME.
EVERY CRACK IS A LITTLE DIFFERENT.
HOW THE LIGHT HITS IT, IT ADAPTS, LEARNS EVERY TIME, NEVER TIRES.
THE EPA CAME OUT WITH NEW REGULATIONS AND NEW REQUIREMENTS FOR US.
THERE'S NO WAY WE WOULD NOT, WE WOULD'VE BEEN ABLE TO MEET THAT NEED
[00:25:01]
WITHOUT THE SOFTWARE PROGRAM.WE DID NOT HAVE ENOUGH STAFF TO GO THROUGH IT AND THE ACCURACY WOULD'VE BEEN FAR LESS THAN WHAT WE GET WITH THE SOFTWARE PROGRAM.
I DO WANNA COVER BRIEFLY OTHER INITIATIVES IN THE WORKS.
THINGS THAT WERE GOING THAT WERE IN THE PROCESS FOR GOING FORWARD.
SAN JOSE CALIFORNIA HOSTS THE GOV AI COALITION.
THIS SETS OUT POLICIES, BEST PRACTICE STANDARDS FOR GOVERNMENT LOCALITY SPECIFICALLY AND HOW TO HANDLE THAT.
WE PARTNER WITH A LOT OF OUR PRIVATE SECTOR COMPANIES LIKE TYLER TECHNOLOGIES.
WE'RE PART OF THE AI ADVISORY BOARD.
SO FOR THE INTERNATIONAL COMPANY, ME AND MY STAFF GET MONTHLY UPDATES.
WE REVIEW, WE GIVE 'EM FEEDBACK.
THEY TAILOR THEIR FUTURE PRODUCT LINE WITH ARTIFICIAL INTELLIGENCE AND HOW IT WORKS BASED UPON OUR FEEDBACK.
WE ACTUALLY HAVE A DEMO RIGHT NOW.
WE'RE LOOKING THROUGH AND EVALUATING, GIVING FEEDBACK ON IT HELPS US PREPARE WHAT'S COMING DOWN THE LINE AND MAKE SURE IT HANDLES IS TAILORED TO YOUR COUNTY THE BEST WAY WE CAN.
WE ALSO WORK WITH COMPANIES LIKE REP.
THIS IS A CHAT BOT THAT WE'RE WORKING FOR EMPLOYEES HELPS TAKE OFF STRESS, STRESS AND WORKLOAD FROM TIER ONE SUPPORT FOR HUMAN RESOURCES.
IT FINANCE SO THAT THE BASIC QUESTIONS CAN BE ANSWERED, BUT IT'S ONLY FOR EMPLOYEES.
I MENTIONED BEFORE WITH VAL GUIDE, WE WORK WITH THE STATE LEGISLATURE.
ONE BILL CAN DISRUPT ALL SORTS OF THINGS.
TAKE OUR AI PROGRAM BACK A LONG WAYS AND WE WANT TO STAY UP TO DATE.
WE WANNA MAKE SURE WE'RE LEVERAGING AS MANY TOOLS AS WE CAN.
THE HACKERS ARE USING CYBERSECURITY.
WE HAVE TO INTEGRATE IT INTO OUR DEFENSE STRATEGY.
WE CANNOT KEEP UP WITH THE HACKERS USING AI UNLESS WE START IMPLEMENTING IT.
WE'RE MAKING SURE IT'S DONE INTELLIGENTLY, THAT IT'S LIMITED TO WHAT ACTUAL ACCESS IT HAS AND THEN STREAMLINE THE AI EVALUATION PROCESS.
WE WANNA MAKE SURE AI ISN'T BIASED, THAT IT MEETS ALL THE SAFETY GUARDRAILS AND AS THEY COME OUT, WE WANNA MAKE SURE NOT TO FALL BEHIND.
YOU MEANT TO SAY YOU CAN'T KEEP UP WITH HACK THAT, THAT ARE USING AI? CORRECT.
YOU'RE USING AI WITH CYBERSECURITY.
THEY'RE USING AI TO BREAK UP CYBER SECURITY.
NOW AI IS ADVANCING VERY FAST.
IN PARALLEL ROBOTICS ARE ALSO ADVANCING.
ROBOTICS ARE JUST GEARS, SERVOS MOTORS, HOWEVER THEY'RE USING AI TO START TO CONTROL THE MACHINES.
THIS IS FROM THE CHINESE NEW YEAR.
I'M GONNA PLAY PART OF IT AND THEN TALK A LITTLE BIT ABOUT IT.
THIS SHOWS OFF A LITTLE BIT ABOUT WHERE ROBOTICS ARE TODAY.
EACH ONE OF THESE IS CONTROLLED BY AN INDEPENDENT AI 20 YEARS FROM NOW, TWO YEARS FROM NOW, IF YOU NOTICE.
WE'LL TALK ABOUT THAT IN CHARLOTTE.
THE FLOOR IS VERY SLIPPERY IF YOU WATCH THEIR FEET.
I DID MARTIAL ARTS AND TAUGHT IT FOR OVER 10 YEARS.
THEY HAVE TO ADJUST IN REAL TIME AS THEY SLIP ON DIFFERENT PARTS THAT ARE SLIP MORE SLIPPERY THAN OTHERS.
NOW THEY'RE GOING TO SHOW HOW IT INTERACTS WITH PEOPLE.
KIDS, RIGHT NOW, THEY'RE NOT DIRECTLY INTERACTING, BUT RIGHT NOW THEY'RE PUSHING.
THAT KID MAY PUSH A LITTLE BIT STRONGER OR SOFTER THAN THE LAST TIME THEY PRACTICED.
IT HAS TO ADJUST AND YOU'LL SEE A MISTAKE COMING UP.
THIS ONE HITS THE POLE AND THAT ROBOT HAS TO ADAPT IN REAL TIME DROPS DOWN TO ONE KNEE TO STABILIZE WITHOUT HURTING THE OTHER PERFORMER.
WHILE THIS IS A NICE CHOREOGRAPHED, WHEN YOU PUT IT TOGETHER WITH WHAT'S REALLY GOING ON AT THE MILLISECOND SECOND LEVEL, THE ADJUSTMENTS THAT THE AI MAKES IN REAL TIME, IT'S PRETTY PHENOMENAL.
NOW, BEFORE WE FREAK OUT FOR EVERY ONE OF THOSE, WE ALSO HAVE SOME OF THESE.
THAT WOULD BE MY TALK ABOUT TAKING THE PHONE
FOR ANYBODY WONDERING WHY WE NEED, WHY THIS COUNTRY NEEDS TO INVEST IN AI AND AI DATA, DATA CENTERS AND INFRASTRUCTURE SUPPORTED, YOU GO BACK TO THAT FIRST VIDEO.
NOW YOU IMAGINE A THOUSAND OF THOSE ARMED WITH AKM
I, I DIDN'T, I DIDN'T STUDY THIS FIRST.
SO THIS IS KIND OF THE PREDICTION BY A FORMER OPEN
[00:30:01]
AI DEVELOPER.GET BACK IN 2023 OF WHAT OPEN A AI PREDICTED FOR THE FUTURE.
FIRST THING I WANT YOU TO NOTICE IS ON THE LEFT, THIS IS NOT A NORMAL SCALE.
SO THIS FIRST LINE IS ZERO, THE NEXT LINE IS 10, THE NEXT LINE ISN'T 20, IT'S A HUNDRED.
NEXT LINE ISN'T 200, IT'S A THOUSAND, 10,000, A HUNDRED THOUSAND.
A LINE LIKE THIS IS AN EXPONENTIAL CURVE ON A NORMAL GRAPH THAT SHOOTS UP REALLY QUICK.
BUT WHEN YOU HAVE SOMETHING GROWING AND GROWING THAT FAST AND INCREASING THAT FAST, THE BEST WAY TO SHOW IT IS ON THIS SPECIAL GRAPH THAT GOES UP LIKE THIS.
SO THIS CAME OUT IN 2023 AS OF 2026.
NOW THEY SAY WE'RE EXACTLY ONLINE WITH THEIR PREDICTIONS.
A FEW THINGS ARE AHEAD, A FEW THINGS ARE BEHIND.
BUT OVERALL WE'RE RIGHT WHERE THEY'RE PREDICTING YOU NOTICE YOU GO DOWN A LITTLE BIT TO THE RIGHT AND IT GOES UP REALLY QUICK ON THIS GRAPH THAT YOU KNOW IS ALREADY GROWING REALLY QUICK.
SO WHAT'S A SMART HIGH SCHOOLER? WHAT IS THAT? THE GPT SCORE.
WHAT'S THAT MEAN? WHAT IF A SMART HIGH SCHOOLER, IF YOU TAKE THE GED TEST OR SOMETHING, IT SHOULD SCORE ON PAR WITH THAT.
IF YOU TAKE SOME OTHER ONES, THEY'VE HADIS, AND THIS WAS A YEAR OR TWO YEARS AGO, IT HAD ALREADY PASSED THE BAR EXAM.
IT HAD PASSED ALL SORTS OF THINGS.
SOME THINGS IT DOES REALLY WELL, SOME THINGS IT STRUGGLES WITH.
BUT ON AVERAGE, THOSE ARE THE DIFFERENT BENCHMARKS.
GPT GPT-4 IS THAT VERSION OF THE CHAT.
SO JET TPT, THAT VERSION OF THAT ALGORITHM IS ESSENTIALLY AS SMART AS AS A HIGH SCHOOL.
SO, SO EVERY ITERATION, EVERY ITERATION, EVERY, EVERY NUMBER UP.
SO, SO REGULAR THIS TRADITIONAL COMPUTING, IT'S OS AND ONES.
UH, SO IN AI, WHAT IS IT UNDERLINE? IT'S STILL ON THE SAME HARDWARE.
IT'S STILL ZEROS AND ONES, BUT IT'S, THE CLOSEST I CAN PROBABLY DESCRIBE IS IF WE HAVE ANY STAR TREK FANS, THE NEXT GENERATION.
AND YOU HAD DATA, THE ANDROID, UM, AND HE HAD A POSITRONIC NET.
IT'S, IT STILL DOESN'T TELL ME WHAT AI IS THE BEST WAY.
I HAD A VERY INTERESTING DISCUSSION LAST WEEK.
SHE'S PREVIOUS CEO OF SENTARA WILLIAMSBURG.
SHE'S JUST RECENTLY BEEN PROMOTED OUT OF THAT ROLE.
UM, SHE TALKED ABOUT HOW IT'S BEING UTILIZED IN THE HOSPITALS MAMMOGRAPHY, BREAST, UH, TISSUE MAMMOGRAPHY HAS ALMOST EXCLUSIVELY GONE TO AI BECAUSE THE DETECTION CAPABILITY ON AI IS DOWN TO ONE 100TH OF AN INCH CIRCLES OR IDENTIFIES ALL THE SUSPECT SPOTS IN A MAMMOGRAM.
AND SO THE TECHNICIAN CAN GO IN AND VERIFY YES, NO, YES, NO ON WHETHER OR NOT THAT THAT SPOT NEEDS TO BE, UH, FURTHER INVESTIGATED ON, UM, ON MRI, IT'S DONE THE SAME THING.
IF YOU GO IN AND HAVE AN MRI ON YOUR KNEE, UH, THE CAPABILITY OF THE HUMAN EYE TO DETECT ISSUES TAKES ABOUT 15 MINUTES TO DO A COMPLETE MRI.
IT'S DONE WITHIN ONE MINUTE BY AI.
SO WHAT, WHAT YOU DESCRIBED IS CAPABILITY.
IT DOESN'T TELL ME WHAT AI IS.
IT'S STILL A PIECE OF SOFTWARE LIKE ANYTHING ELSE.
IT'S INFORMATION FED INTO A SOFTWARE PACKAGE.
NO, I'M, I'M LOOKING MORE IS THAT, YOU KNOW, WE TALK ABOUT QUANTUM COM.
QUANTUM QUANTUM COMPUTING COMPUTING.
UH, WHICH IS SIGNIFICANTLY DIFFERENT THAN WHAT WE'RE DOING TODAY.
SO IS THIS QUANTUM COMPUTING? NOPE.
BUT QUANTUM COMPUTING INSTEAD OF, AND YOU, YOU'RE LEANING RIGHT INTO IT, INSTEAD OF JUST ON AND OFF ONE AND ZEROS, YOU HAVE DIFFERENT STATES RIGHT.
IN THE TRANSITION STATE, WHICH INSTEAD OF BASE TWO AND TIMES TWO, IT'S TIMES THREE AND IT GROWS MUCH QUICKER.
WHEN AS QUANTUM COMPUTING KEEPS GROWING, IF IT'S UTILIZED BY AI, IT'S GOING TO SIGNIFICANTLY INCREASE CAPABILITIES.
WELL, YOU START GETTING INTO ALL KIND OF, YOU GET INTO PHYSICS AND MM-HMM
BUT, UH, I'M JUST WONDERING, I, I MEAN IS THIS JUST, THEY'VE WRITTEN A, A BUNCH OF SMART PEOPLE GOT TOGETHER, THEY CREATED AN ALGORITHM AND THEN, AND THEN FROM THIS ALGORITHM, THEY'RE ABLE TO ENHANCE THE PERFORMANCE OF THIS MACHINE.
YOU CAN LOOK AT IT THAT WAY, YES.
BUT STILL IT'S CAPABLE OF OKAY.
BUT YES, AT THE HEART OF IT, IT'S A PIECE OF SOFTWARE RUNNING LIKE ANY OTHER, IT'S JUST VERY ADVANCED SOFTWARE THAT BREAKS OUT OF THE RULES.
SO, SO SOMEWHERE ALONG THE WAY HERE, THEN THE LOGICAL CONCLUSION, I WOULD SAY NOT CONCLUSION, BUT IT WAS JUST PROGRESSION.
WHEN WHEN YOU GO INTO QUANTUM COMPUTING, YOU'RE GONNA GET A POINT WHERE THE MACHINE BUILDS CAN BUILD ITSELF.
[00:35:01]
OKAY.SO WHAT THEY'RE TRYING TO DO IS AUTOMATE THE AI RESEARCHER, THE LAST VERSION OF CHAT.
GBT IS BEING ALMOST PRIMARILY FROM OTHER AI.
SO, BUT THIS IS, EVERYONE'S THINKING ABOUT EXACTLY HOW YOU SHOULD, I SAW THAT DOCUMENTARY.
SO THEY'RE TRYING TO AUTOMATE THE AI RESEARCHER AND THE LAST VERSION OF CHAT GPT, THAT'S WHAT THEY DID.
THEY MADE AIS THAT WERE ITS SOLE PURPOSE WAS TO MAKE ANOTHER NEXT GENERATION OF AI.
BECAUSE NOW THEY'RE ONLY LIMITED BY COMPUTE.
THERE'S A FEW OTHER SMALL LIMITATIONS, BUT THEY'RE QUICKLY GETTING TO THAT POINT WHY IT'S SUCH A BIG DEAL BEYOND EVERYTHING ELSE THAT WE TALKED ABOUT.
AND MR. ROWAN STARTED TO TOUCH BASE ON THIS IS WHEN WE START TO GET TO THAT SCARY WORD IN THE TOP RIGHT, SUPER INTELLIGENCE, THERE'S TWO TERMS YOU MIGHT HEAR.
THERE'S A GI, ARTIFICIAL GENERAL INTELLIGENCE.
AND THAT MEANS THAT THE AI CAN DO EVERYTHING AN AVERAGE PERSON CAN DO.
A LOT OF PEOPLE WILL ARGUE WE'VE ALREADY PASSED THAT STAGE.
THE NEXT STEP IS CALLED SUPER INTELLIGENCE.
THAT MEANS THAT THE AI IS MORE CAPABLE THAN ANY HUMAN BEING COULD EVER BE.
IT'S A BETTER THERAPIST THAN SIGMUND FREUD.
AT THE SAME TIME, IT'S A BETTER PHYSICIST THAN ALBERT EINSTEIN AND SEAMAN HAWKINGS.
AND IT'S A BETTER MILITARY GENERAL THAN NAPOLEON ALEXANDER THE GREAT, YOU NAME IT ALL AT THE SAME TIME.
THAT'S WHERE I CAN'T PREDICT WHAT'S GOING TO HAPPEN BECAUSE BY DEFINITION IT'S SMARTER THAN ANY HUMAN POSSIBLY COULD BE.
SO FOR US IN GOVERNMENT MM-HMM
I'M TRYING TO FIGURE OUT WHAT CONCLUSION WE SHOULD DRAW FROM THIS.
I MEAN, IF PEOPLE, MACHINES DON'T VOTE.
PEOPLE HAVE A SAY IN WHICH DIRECTION WE WANT TO GO.
THEY HAVE A SAY IN OUR SOCIETY, THE, THE SOCIAL ASPECTS OF IT.
SO WHAT CONCLUSION ARE WE TRYING TO UH, GET TO IN TERMS OF WE GOT SMART MACHINES.
SO FOR YOUR AUDIENCE, FOR THIS AUDIENCE, THERE'S TWO DIFFERENT THINGS FOR THE BUREAUCRACY, COST SAVINGS, EFFICIENCIES, THAT'S WHAT WE FOCUS ON FROM A POLITICAL STANDPOINT.
THERE'S TWO DIFFERENT REALMS AND JUST, I'M GONNA FOCUS ON VIEWPOINTS 'CAUSE THAT'S ULTIMATELY WHAT THEY ARE.
UM, YOU HAVE THE ONE VIEWPOINT THAT WE NEED TO HAVE SAFEGUARDS.
AI PRETTY CONSISTENTLY, WHEN YOU ASK IT, IF ONE DAY IT WILL WIPE OUT THE HUMAN RACE, IT SAYS FIVE TO 20% CHANCE.
WE NEED FEDERAL, YOU KNOW, DIFFERENT REGULATIONS ON ARTIFICIAL INTELLIGENCE.
SLOW IT DOWN, MAKE SURE WE DO THIS RIGHT.
AND CAUTIOUSLY BECAUSE IT CAN BE VERY SCARY.
THAT'S CONTRASTED ON THE OTHER SIDE THAT OKAY, WE SLOW DOWN OURS IN THE UNITED STATES.
WE PUT REGULATIONS, WE'RE GONNA DO IT RIGHT.
BUT WHAT ABOUT THE OTHER COUNTRIES? WHAT ABOUT CHINA? WHAT ABOUT ANY OTHER FOREIGN ADVERSARY? THIS IS EQUIVALENT AND MUCH MORE SO THAN THE NUCLEAR BOMB.
ONCE SOMEBODY REACHES SUPER INTELLIGENCE, NO ONE ELSE CAN STOP THAT COUNTRY'S MILITARY.
THERE ARE SERIOUS, YOU KNOW, GOVERNMENT, MILITARY SECURITY CONCERNS WITH IT.
THERE'S PRODUCTIVITY, THERE'S A LOT INTEGRATED INTO IT.
AND THUS YOU HAVE KIND OF TWO DIFFERENT THOUGHT PROCESSES, HIGH REGULATIONS OR ENCOURAGING IT TO MAKE SURE WHATEVER LO WHATEVER, UH, COUNTRY IS THE FIRST ONE TO GET IT.
AND I'M NOT, I GET TO BE VERY BENEFICIAL THAT I'M IN THE BUREAUCRACY SIDE.
BUT THOSE ARE THE TWO DIFFERENT THOUGHT PROCESSES THAT ARE HI HOTLY CONTENDED ON VARIOUS LEVELS OF POLITICS.
SO WHAT DO WE DO WITH THIS FOR YOUR COUNTY? THANK YOU.
SO YOU'LL SEE HOW THIS TIES DIRECTLY INTO THE IT PROPOSED BUDGET.
I WANT YOU ALONG THESE LINES AND YOU'LL SEE HOW IT DIRECTLY TIES IN.
IF I DON'T GET TO KEY QUESTIONS, JUST ASK 'EM AT THE END PLEASE.
I THINK WE NEED TO REDUCE THE IT BUDGET
YEAH, CHINA'S RIGHT, WE MIGHT NEED TO INCREASE IT.
SO I OFTEN GET ASKED, WHY IS SOFTWARE SO EXPENSIVE? THERE ARE HIGHER REQUIREMENTS FOR GOVERNMENTS AND LOCALITIES THAN ANYWHERE ELSE.
WE HAVE ACCESSIBILITY REQUIREMENTS.
YOU GET TO CHOOSE IF YOU WANT TO BUY SOMETHING THROUGH AMAZON OR WALMART OR ANOTHER VENDOR IN GOVERNMENT, YOU'RE KIND OF STUCK WITH WHERE YOU LIVE WITH WHAT GOVERNMENT YOU HAVE.
SO WE NEED TO BE ACCESSIBLE TO PEOPLE WITH VISUAL DISABILITIES, COLORBLINDNESS, OTHER THINGS.
AND THERE'S A LOT OF REQUIREMENTS THAT BY LAW, STATE OR FEDERAL WE HAVE TO COMPLY WITH.
THERE'S SECURITY REQUIREMENTS THAT GO ABOVE AND BEYOND.
WE DEAL WITH MEDICAL INFORMATION THROUGH PUBLIC SAFETY.
HIPAA ACT PUTS EXTRA RESTRICTIONS ON THAT DATA.
WE PUBLIC SAFETY, THERE'S SIGGIS.
WHEN WE DEAL WITH FBI INFORMATION AND CRIMINAL DATA, THERE'S OTHER REGULATIONS THAT ONLY APPLY TO GOVERNMENTS.
IN ADDITION, THE STATE, WE HAVE
[00:40:01]
RECORDS, RETENTION REQUIREMENTS, WE HAVE TO RETAIN ANYTHING.THE STATE CONSIDERS A RECORD FOR A CERTAIN PERIOD OF TIME AND THEN WE HAVE TO BE ABLE TO DELIVER IT VIA A FREEDOM OF INFORMATION ACT.
THERE WERE SOME GREAT PRODUCTS IN MICROSOFT THAT WE COULDN'T UTILIZE BECAUSE WE'RE A GOVERNMENT BECAUSE IT DOESN'T RETAIN THOSE RECORDS.
SO IT ELIMINATES A LOT OF CHOICES THAT THE PRIVATE SECTOR, NON-GOVERNMENT HAS.
IN ADDITION, THERE'S NOT ALWAYS A LOT OF COMPETITION.
THERE'S KEY PIECES OF SOFTWARE THAT ARE UNIQUE TO GOVERNMENT SUCH AS TAXES.
NOT TALKING ABOUT TURBOTAX, BUT THE TREASURER COMMISSIONER, REVENUE, HOW THEY ASSESS THINGS, HOW THEY TAX.
THAT'S ONLY NEEDED BY GOVERNMENTS, FIREFIGHTERS, SEWER MAINTENANCE.
THESE ARE VERY NICHE USE CASES THAT ARE NOT OUTSIDE OF GOVERNMENT.
PEOPLE ALSO ASK WHY NOT MOVE EVERYTHING TO THE CLOUD? WE'VE HEARD FOR YEARS THE PRIVATE SECTOR TELLING US, PUT YOUR DAY IN THE CLOUD, IT WILL SOLVE EVERYTHING.
THERE ARE FAR MORE BREACHES IN THE CLOUD THAN THERE ARE ON THIS KNOCK ON WOOD.
WHILE IT'S STILL TRUE, WE HAVE NEVER HAD RANSOMWARE ON THIS NETWORK.
WE HAVE NEVER HAD RANSOMWARE ON A SINGLE COMPUTER IN THE ENTIRE HISTORY.
WE HAVE A PHENOMENAL TRACK RECORD.
ONE DAY OUR TIME WILL BE UP, WE WILL BE HACKED.
I WON'T BE ABLE TO SAY IT, BUT I'M ENJOYING IT UNTIL THEN.
UM, ANOTHER BIG ELEMENT PEOPLE DON'T UNDERSTAND IS THE DIFFERENCE BETWEEN SUBSCRIPTION AND PERPETUAL.
WHEN YOU GO TO THE CLOUD, YOU ARE SIGNING UP FOR A SUBSCRIPTION LICENSE.
WHAT THAT MEANS IS YOU START PAYING, YOU GET ACCESS.
THE MOMENT YOU STOP PAYING, YOU LOSE ACCESS TO THE SOFTWARE AND ALL THE DATA IN THE CLOUD USED TO BE PERPETUAL.
YOU BUY THE SOFTWARE, YOU OWN IT AND YOU PAY MAINTENANCE.
IF YOU STOP PAYING MAINTENANCE, YOU STILL HAVE THAT SOFTWARE.
WHY THIS REALLY AFFECTS THINGS IS WE'RE ON COMPANY A, COMPANY B COMES ALONG, IT'S BETTER, IT'S A LITTLE BIT CHEAPER.
WELL NOW WE HAVE TO KEEP PAYING COMPANY A, START PAYING COMPANY B, DESIGN IT, CONFIGURE IT, TEST IT, TRAIN EVERYBODY WITH IT, MIGRATE OVER ALL THE DATA, WHICH IS ONE OF THE MOST CRITICAL ELEMENTS.
AND UNLESS WE GET ALL THE DATA MOVED OFF THE OLD ONE, WE HAVE TO KEEP PAYING FOR BOTH SYSTEMS. THAT'S A HUGE COST INCREASE.
ALSO, IS AUTOMATION AND AI ALWAYS GOOD? LICENSE FEES? NOTHING.
I MENTIONED BEFORE, IT'S NOT FREE.
MICROSOFT POWER AUTOMATES ONE TOOL.
THEY SAY IT COMES FREE WITH OFFICE 365.
WE WERE REALLY EXCITED JUST TO FIND OUT THAT YOU REALLY CAN'T DO ANYTHING WITH THE FREE VERSION.
YOU HAVE TO PAY FOR THE ENTERPRISE TO DO ANYTHING YOU REALLY WANT.
AND THEY KNOW IF IT'S GOING TO SAVE US A HUNDRED THOUSAND DOLLARS, THEY'RE GOING TO CHARGE US 99,000.
NOT BECAUSE IT COSTS THAT MUCH.
AND THEY'RE GOING TO MAXIMIZE THE PROFITS.
THAT'S WHAT THEY'RE DESIGNED TO DO.
IF YOU GIVE IT CERTAIN TASKS AND CERTAIN AUTOMATIONS AND YOU CHANGE SOMETHING, YOU BREAK THAT ASSEMBLY LINE.
YOU'VE GOTTA GET A SKILLED, VERY EXPENSIVE IT WORKER TO COME INTO FIX IT.
AND THE MOST COMMONLY ASKED QUESTION IS, WILL AI TAKE OUR JOBS? SO I'M GOING TO PLAY THREE DIFFERENT THINGS OF AN F1 PIT STOCK FROM 1950, 2009 AND 2013.
IT CHANGED HOW THEY DO PIT STOCKS.
BUT YOU NOTICE IT DOESN'T DECREASE THE AMOUNT OF PEOPLE THOUGH.
WHAT HAPPENS IS THE EXPECTATIONS INCREASE.
THE SPEED, THE RESPONSIVENESS, THE RELIABILITY, ALL OF THOSE THINGS GO UP.
ALL OF US PROBABLY REMEMBER BEFORE COMPUTERS BECAME MAINSTREAM IN THE WORKFORCE AND EVERYONE WAS AFRAID COMPUTERS ARE GOING TO TAKE EVERYONE'S JOB.
WE HAVE MORE PEOPLE IN THE WORKFORCE TODAY THAN WE HAD BACK THEN.
THE EXPECTATIONS ARE WHAT KEEPS CHANGING.
WHEN I WORKED WITH STAFF MEMBERS AND WITH THE BUSINESS COMMUNITY, I POINT TO THE 1950S PERSON, HIGHLY SKILLED.
WATCH HIM, YOU KNOW, KNOCK OFF THOSE LUG NUTS, SWITCH 'EM.
HE COULD HAVE SAID, I'M GREAT AT WHAT I DO.
THIS IS WHAT I'M ALWAYS GOING TO DO.
IF THAT WAS THAT PERSON'S MENTALITY, THEY PROBABLY WERE NOT EMPLOYED MANY YEARS AFTERWARDS.
OUR GOAL HERE IN YORK COUNTY, WHAT WE CAN DO ABOUT IT IS TRAIN OUR WORKFORCE FOR WORKFORCE DEVELOPMENT.
IF THEY DON'T CHANGE, WE WILL FALL BEHIND.
I'M GONNA KEEP RUNNING THAT JUST FOR IF THEY DON'T KEEP UP WITH IT, THEY WILL FALL BEHIND.
UM, SO THE MORE WE CAN DO TO EDUCATE THEM, TO HELP THEM EMBRACE ARTIFICIAL INTELLIGENCE, THE BENEFITS, HOW IT CAN MAKE THEIR WORKFORCE, THEIR WORK JOB EASIER, HOW THEY CAN PRODUCE EVEN MORE IN THE SAME AMOUNT OF TIME PRODUCING HIGHER QUALITY ITEMS. THAT'S WHAT WE WANT TO FOCUS ON.
SO THE SHORT ANSWER, MM-HMM
[00:45:01]
NO ONE SHOULD GET COMFORTABLE WITH IT NOT TAKING YOUR JOB.THERE ARE TASKS THAT WE ALL DO ME, ALL OF US DO THAT AI WILL DO AND DO BETTER AND CHEAPER.
SO, BUT YOU NEED TO BE ABLE BE ABLE TO AND BE WILLING TO PIVOT TO THAT NEXT EXPECTATION.
AND RIGHT NOW THE BETTER PART'S A LITTLE BIT CONTINGENT.
I CAN ASK AI FOR LEGAL ADVICE AND IT'S GONNA GIMME AN ANSWER BUT IT'S NOT GONNA BE ANYWHERE NEAR THE RELIABILITY OF MR. HILL.
HE HAS THE EXPERTISE, HE HAS THE COMMON SENSE.
IT'S NOT GOING TO LACK COMMON SENSE AND SCOPE.
YOU GOT A COUPLE MORE YEARS? COUPLE.
KIND OF DRILLING IN A LITTLE BIT MORE, I WANNA TALK A LITTLE BIT ABOUT IT.
AND THIS IS SOMETHING WE DO IN IT, BUT IT'S PROBABLY MIRRORED ASPECTS OF THIS IN OTHER DEPARTMENTS THROUGHOUT THE COUNTY.
WE DO A FIVE YEAR FORECAST SIMILAR TO HOW THE COUNTY DOES USED TO DO THE CIP ONE BIG REASONS IS WE MAKE AND WE LEVERAGE MULTI-YEAR RENEWALS.
I TALKED ABOUT THE CLOUD MOVING FROM ONE PLATFORM TO ANOTHER AND THAT TAKES TIME.
WE BUY A SOFTWARE PROGRAM AND YEAR TWO OR THREE WE DECIDE WE DON'T LIKE IT.
IT'S GONNA PROBABLY TAKE A YEAR TO TRANSITION OFF.
WE WORK WITH THEM FOR MULTI-YEAR RENEWALS.
USUALLY WE CAN GET A 15% DISCOUNT OR SOMETHING BUT WE NEED TO FORECAST THAT OUT 'CAUSE WE'RE GOING TO HAVE A THE PRICE, THE ZERO ZERO THE PRICE.
BUT WE TRY TO LEVERAGE THAT TO SAVE AS MUCH MONEY AS WE POSSIBLY CAN WITH EACH ONE.
WE ALSO GENERALLY KNOW WHERE WHEN OUR VENDORS, THE END OF THEIR QUARTER AND END OF THE YEAR ARE, THERE ARE THINGS WE USE AGAINST THE PRIVATE SECTOR BECAUSE IF THEY'RE A PUBLICLY TRADED COMPANY, THEY'RE FOCUSED ON THESE, THEY WILL GIVE US GREAT DEALS AROUND THOSE TIMEFRAMES.
SO THAT'S WHEN WE JUST HAPPEN TO RENEW ALL OF OUR SOFTWARE AND TRY TO NEGOTIATE EVERY LAST PENNY WE CAN.
PC REPLACEMENTS, WE REPLACE 'EM AT FIVE YEARS.
NOT BECAUSE WE LIKE THAT NUMBER, BUT THAT'S HOW LONG THEY'RE DESIGNED TO LAST BEFORE THEY START TO FAIL ONE YEAR.
AND SOME OF THE BOARD MEMBERS HERE WILL REMEMBER IT WAS A HARD YEAR.
WE STRETCH THAT FROM FIVE YEARS TO SIX.
THE TICKETS THAT YEAR THAT THE DEPARTMENT GOT TRIPLED, WE'VE ALL BOUGHT THAT PIECE OF HARDWARE AND IT'S ONE YEAR MANUFACTURER WARRANTY AND IT FEELS LIKE, YOU KNOW, ONE YEAR IN A DAY IT DIES.
PCS ARE DESIGNED TO LAST FIVE YEARS AND THEN THEY START HAVING PROBLEMS AND PEOPLE MAY SAY, WELL NO PROBLEM, MY MONITOR GOES OUT.
IT WON'T BE A BIG DEAL EXCEPT FOR THEY'RE ALWAYS WORKING ON SOMETHING, THEY HAVE A DEADLINE.
IT NEVER FAILS WHEN YOU HAVE A BREAK AND IF YOU'VE WORKED WITH THE COUNTY STAFF, THAT DOESN'T HAPPEN.
SO THAT PERSON STOPS WORK, THEY CAN'T WORK 'CAUSE THE MONITOR'S BROKE OR THE PC'S HAVING AN ISSUE, THEY CALL ONE OF MY STAFF.
WE HAVE TO PULL THEM OFF THE JOB THEY'RE DOING, RUN DOWN THERE, ASSESS IT, GET A NEW PC, MAYBE A LOANER, PUT THAT INTO PLACE, TAKE IT BACK, REPAIR IT, PUT IT BACK INTO PLACE AGAIN AND THEY'RE STILL LEFT AFTER ALL THAT OUTAGE, ALL THAT WASTED STAFF TIME WITH A FIVE, 6-YEAR-OLD PC.
FINANCIALLY WE WORKED OUT MANY YEARS AGO, IT'S MORE COST EFFECTIVE TO PROACTIVELY REPLACE 'EM EVERY FIVE YEARS.
WE LOOKED AT THE WARRANTY, WE USED TO HAVE THE THREE YEAR MANUFACTURER WARRANTY AND EXTEND IT OUT TO FIVE YEARS.
WE LOOKED AT WHAT WE WERE SPENDING AND SAID WE CAN BUY A COUPLE PCS FOR A FRACTION OF THE COST AND JUST ESSENTIALLY SELF-INSURE AND WE MAKE MORE MONEY BY NOT DOING THOSE EXTENDED WARRANTIES.
BUT WE DON'T TAKE THAT AND JUST APPLY IT TO ALL PIECES OF HARDWARE.
CISCO SWITCHES HARDWARE, THEY LAST AND THE HARDWARE LASTS AND LASTS.
SO WHAT WE DO WITH THOSE IS WE LOOK AT THE LAST DATE OF SUPPORT WHEN THEY LAST GIVE US SECURITY UPDATES.
WE LOOK AT THAT DATE, WE GO ABOUT SIX MONTHS BEFORE ENOUGH TIME TO GET THE HARDWARE IN, CONFIGURE IT, PUT IT INTO PLACE AND THAT'S WHEN WE REPLACE THOSE OR AT LEAST WE BUDGET TO REPLACE 'EM.
IT DOES TAKE AWAY SOME FLEXIBILITY, NARROWS OUR WINDOW.
BUT WE'RE TRYING TO FOCUS ON HOW TO MINIMIZE THE BUDGET, HOW TO BE GOOD TAX STEWARDS OF THE TAXPAYER MONEY.
SO THIS YEAR AND THE IMPACT THAT IT HAS, WE'RE GONNA FOCUS ON THE INCREASE SIDE OF THE LEDGER OVERALL $0.8 MILLION INCREASE PRIMARILY AND OVERARCHING THAT'S DRIVEN BY MOST OF OUR SOFTWARE WENT UP BY 7.5% THIS YEAR.
AND I TOOK OUT THE BIGGER EXCEPTIONS I'M ABOUT TO GO OVER.
SO INFLATION, WHATEVER YOU WANNA CALL IT IN THE IT INDUSTRY.
THAT'S WHAT IT'S GOING UP BY MICROSOFT SOFTWARE.
JUST TO LOG ON TO A WINDOWS NETWORK, YOU NEED MICROSOFT LICENSING, YOU NEED LICENSING FOR DATABASE SERVERS THAT WENT WAY UP.
SERVER VIRTUALIZATION, THEY GOT BOUGHT OUT BY ANOTHER COMPANY.
WHEN WE HEARD ABOUT THAT, WE WORKED WITH OUR VENDORS.
WE RENEWED FOR AS MANY YEARS AS THEY POSSIBLY WOULD LET US RENEW BECAUSE WE KNEW THEY WERE GOING TO JACK UP THE PRICES IMMENSELY AND WE GOT THE LONGEST CONTRACT WE POSSIBLY COULD RENEWED IT.
AND NOW WE HAVE TO PAY THE NEW RATES WITH THE NEW COMPANY AND THE INCREASE.
SO YOU'RE LOOKING AT FLEX CLOUD.
SO WHAT WE HAVE ON HERE IS THE OVERALL PRICE.
WE ARE HIGHLY LOOKING AT OTHER ALTERNATIVES.
THEY ARE ALL GOING TO COST ABOUT THE SAME THING.
WE NEED TO MAKE SURE THAT THE ACTUAL OPERATIONS, WE HAVE THE BUDGET TO CHOOSE THE RIGHT SOLUTION.
BUT YES, WE ARE VERY MUCH LOOKING INTO
[00:50:01]
ALTERNATIVE SOLUTIONS FOR THAT.I CAN'T TELL YOU WHICH ONE'S GONNA BE THE CORRECT ONE THAT I ASKED FOR.
AND THE SAME THING WITH THE PHONE SYSTEM.
A LOT OF KEY PIECES OF HARDWARE GO INTO SUPPORT.
WE HAVE TO REPLACE HUGE COMPONENTS.
WE'RE TAKING THIS OPPORTUNITY TO EVALUATE THE WHOLE SYSTEM OF WHAT MAKES SENSE.
IF WE JUST RENEW THAT HARDWARE, 80% OF THAT SYSTEM, WE'RE KIND OF STUCK WITH THE WHOLE SOLUTION OVER AND OVER AGAIN.
SO IT'S A GOOD TIME TO REEVALUATE WHAT THAT SOLUTION IS.
THERE'S ALSO, I'M GONNA HIT THIS HERE IN TWO SLIDES.
ENHANCEMENT REQUESTS AND THEN PERSONNEL INCREASE REQUESTS.
ON THE OTHER SIDE OF THE LEGIS LEDGER IS THE SAVINGS.
UM, $0.3 MILLION A HUNDRED THOUSAND IS DUE TO MY PRIOR DEPUTY, UH, DIRECTOR PAULA COURT.
SHE WORKED TIRELESSLY WITH OUR TELECOMMUNICATION VENDORS, SWITCH COMPANIES, REDUCED SERVICES, FINE TUNE THAT AND SHE ENDED UP WITH OVER I BELIEVE OVER A HUNDRED THOUSAND DOLLARS OF YEARLY ONGOING SAVINGS BY DOING THAT.
WE DO DROP SOFTWARE MULTI-YEAR CONTRACTS ADDS UP TO ANOTHER $200,000 $0.2 MILLION OF ONGOING YEARLY SAVINGS.
TAKE THE SLIDE FROM LAST AND THE NET OVERALL INCREASE UNFORTUNATELY BY THE IT DEPARTMENT IS HALF A MILLION DOLLARS OR 16% OF THE BUDGET.
THAT'S PURELY OFF OF THAT PRIOR SLIDE AND THERE'S INCREASES.
SO I DO WANT TO JUMP, SO GOING A LITTLE BIT BACK INTO THESE WERE THE THINGS DRIVING THAT HALF A MILLION DOLLARS OFFSET BY THE 0.3.
I DO WANT TO TOUCH BASE ON THE ENHANCEMENTS TO GET A LITTLE BIT TRANSPARENCY SO AND SO THAT CITIZENS KIND OF KNOW WHAT ARE THE ENHANCEMENTS? IS IT JUST, YOU KNOW, THINGS WE WANT AND THINGS THAT ARE COOL? THESE ARE THE THREE DIFFERENT ONES THAT ADD UP TO THE AMOUNT.
UM, UKG TELES THAT THIS IS OUR TIME MANAGEMENT SYSTEM WORKS GREAT FOR MOST OF OUR STANDARD EMPLOYEES.
HOWEVER, WHEN WE COME TO PUBLIC SAFETY AND OUR FIRST RESPONDERS, THEY WORK ON SHIFT WORK.
THEY HAVE CRITICAL TIMES WHEN ONE PERSON CALLS OUT SICK AND THEY NEED TO MAKE SURE THEY GET BACK UP AND PEOPLE ARE CALLED AND CONTACTED SO THEY CAN FILL THOSE VACANCIES IN A TIMELY FASHION.
UH, MOST OF THE DEPARTMENTS THAT THIS COVERS ON PUBLIC SAFETY DO THIS PAPER AND PEN, EXCEL SPREADSHEETS CREATES ERRORS, CREATES INCONSISTENCIES, CREATES PROBLEMS WHENEVER THEY ASK FOR LEAVE FOR THE NEXT YEAR AND TRY TO HANDLE THAT.
THOSE ARE ALL DONE BY SEPARATE SYSTEMS THAT WE USED TO USE 30, 40, 50 YEARS AGO WITH ALL THE PROBLEMS WE USED TO HAVE BACK PAY.
THIS SOLUTION INTEGRATES WITH OUR CURRENT TIME MANAGEMENT SYSTEM.
IT'S UKG, SAME OVERALL PARKING COMPANY HANDLES ALL OF THIS.
IT'S 60,000 FOR IMPLEMENTATION AND 40,000 ONGOING FOR THE ACTUAL SUBSCRIPTION FEE OF IT.
SO ACTUALLY UKG FOR TIME MANAGEMENT IS ONE OF THE INDUSTRY LEADERS GLOBAL WIDE.
THEY USED TO BE CALLED KRONOS.
UM, UKG BOUGHT KRONOS AND WE SWITCH AND NOW WE'RE ON A PRODUCT CALLED UKG READY AND THIS IS A SUPPLEMENTAL TO IT, SO YOU PROBABLY KNOW IT'S KRONOS.
SECOND ONE IS AERIAL MAPPING SERVICE.
SO I THINK EVERYONE'S SOMEWHAT FAMILIAR WHEN YOU GO TO THE COUNTY WEBSITE, YOU HAVE THE AERIAL PHOTOGRAPHS OF THE WHOLE COUNTY OF THE FLYOVERS.
WE'VE DONE THAT HISTORICALLY AND WE WOULD GET NEW THREE, I'M SORRY, SIX INCH RESOLUTION PICTURES EVERY FOUR YEARS, MORE AND MORE LOCALITIES.
AND AT THIS POINT EVERY SINGLE LOCALITY AROUND US HAS ABANDONED THAT AND THEY GO WITH THIRD PARTY COMPANIES LIKE WHAT WE'RE ASKING FOR.
THEY GET IT FLOWN EVERY TWO YEARS, TWICE AS OFTEN.
AND THE RESOLUTION IS FOUR TIMES THE QUALITY.
SO IT GOES FROM A SIX INCH RESOLUTION DOWN TO A THREE INCH RESOLUTION.
THERE'S OTHER KEY BENEFITS OF IT AND IT'S NOT ABOUT PRETTY PICTURES.
THIS DATA IS USED IN PROCESSES THROUGHOUT THE ENTIRE COUNTY, WHETHER IT'S REAL ESTATE ASSESSMENT, WHETHER IT'S PLAN DEVELOPMENT SERVICES, EMERGENCY SERVICES, THIS DATA FEEDS ALL SORTS OF PROCESSES.
WE GOT A FREE ONE FROM THE STATE, WHICH WE WERE HAPPY TO GET LAST YEAR.
UM, BUT ITS ACCURACY IS ONE FOOT.
IT'S A QUARTER OF THE RESOLUTION WE NORMALLY GET AND A 16TH OF WHAT WE'RE PROPOSING.
IT'S VERY FUZZY, IT'S VERY GRANULAR.
WE CAN'T USE IT FOR MUCH DATA ANALYTICS THAT THE COUNTY GOVERNMENT DOES AND EVEN CITIZENS HAVE COMMENTED, THIS IS REALLY BAD.
THEY HAVE TO GO BACK TO THE 2021 AERIAL FLY FOR THAT SIX INCH.
THIS WILL GIVE US THREE INCHES, WHICH IS ON PAR WITH EVERY OTHER LOCALITY AROUND US.
THESE ARE THE IMAGES OF THE GIS SYSTEM? YES.
AND THIS IS, UH, ANNUAL FEE? YES.
UH, THEY TRY IT EVERY TWICE A YEAR.
IF WITH THIS COMPANY, IN ADDITION, IF THERE'S, BASED UPON THEIR, THEIR DEFINITION OF IT, BUT A MAJOR EVENT, A HURRICANE TORNADO, THEY WILL FLY IN SHORT ORDER.
SO WE HAVE IMMEDIATE, UM, FEEDBACK OF NEW PHOTOGRAPHS OUTSIDE OF THE NORMAL TWO YEARS.
THE ACTUAL COST, YOU CAN DOUBLE THAT.
SOME LOCALITIES FLY EVERY YEAR.
[00:55:01]
BUT THIS IS WHAT I'M PROPOSING BECAUSE OF THE THIRD BULLET.SO WE HAVE A NATIONALLY RECOGNIZED EMERGENCY DRONE RESPONDER PROGRAM OR A, A DRONE PROGRAM FOR EMERGENCIES.
WE ALSO HAVE A NON-EMERGENCY DRONE PROGRAM FOCUSED ON COST SAVINGS.
WE'VE BEEN ABLE TO FLY KEY MISSIONS, GET VIDEO FOOTAGE WITH VIDEO SERVICES AND OTHER THINGS, BUT WE REALLY CAN'T USE IT FOR DATA.
YOU TAKE A DRONE AND YOU TAKE A PICTURE AND ON THE EDGES OF THAT PICTURE YOU'LL GET LIKE A SIDE PICTURE OF THE TREES OR THE BUILDING ON THE EDGES.
YOU TAKE ANOTHER PICTURE ON THE SIDE AND THOSE PICTURES DON'T MATCH UP ANYMORE BECAUSE THE ANGLE, BECAUSE OF HOW HIGH THE DRONES ARE FLOWN, THIS HELPS STITCH 'EM ALL TOGETHER AND GIVES US ONE SEAMLESS PICTURE.
WHEN YOU GO TO GOOGLE MAPS, IT'S NOT ONE PICTURE OF THE WHOLE GLOBE AND SOMEHOW IT TOOK IT SIMULTANEOUSLY.
IT'S A BUNCH OF PICTURES ALL STITCHED TOGETHER.
THIS ALLOWS US TO LEVERAGE THE INVESTMENT WE ALREADY HAVE IN THE NON-EMERGENCY DRONE PROGRAM.
WE CAN HAVE A DEVELOPMENT AND FLY THAT EVERY MONTH IF WE WANT TO AND UPDATE OUR MAPS THE NEXT DAY OF EXACTLY WHAT'S CHANGED IN THAT DEVELOPMENT.
SO YOU DON'T HAVE TO WAIT TWO YEARS, YOU DON'T HAVE TO WAIT.
OTHER THINGS, IF WE SUPPLEMENT IT AND CHOOSE TO FLY OVER THAT BECAUSE IT'S A POINT OF INTEREST FOR THE COUNTY AND WE'RE IN COMPLETE CONTROL OF THAT.
PLUS THE BOARD AND COUNTY ADMINISTRATOR, WE CAN SAY, WE NEED THIS PLACE FLOWN.
WE CAN REACT AS WE THREE INCH RESOLUTION.
SO THE BETTER ACCURACY GIVES US MORE DETAILS, HELPS US IDENTIFY THINGS.
ARE WE STILL GONNA USE THIS FOR, UH, CAN WE USE IT FOR SURVEYING? SO IT'S CERTIFIED INFORMATION, BUT THEY ARE NEVER SURVEY QUALITY.
THE SURVEY QUALITY IS SOMETHING THAT A SURVEYOR HAS TO BE BROUGHT OUT, HAS TO DO LEGAL REASONS AND THAT STUFF.
THIS GIVES US EVERYTHING ELSE AND LETS US TALK ABOUT INFORMATION AT A HIGHER DEGREE.
SO AI IS NOW GONNA EVER REPLACE THE SURVEYORS? YEAH.
WELL ROBOT, ROBOT WILL WALK OUT THERE AND DO THE SAME THING ONE OF THESE DAYS.
ONE DAY, I DON'T KNOW, ONE DAY HE'LL HAVE ALL THAT STUFF RIGHT UP IN HERE.
HE WON'T EVEN HAVE TO HAVE ONE OF THOSE POLES WITH, UM, ARE EITHER ONE OF THOSE ABLE TO DO, UM, ELEVATION, DETECT ELEVATION? I BELIEVE BOTH OF THEM, YES.
UM, IN ADDITION, THIS ONE ALSO GIVES US THE POSSIBILITY OF 3D MODELING FOR ECONOMIC TOURISM DEVELOPMENT.
OTHER ONES WE CAN MAKE A THREE DIMENSIONAL MODEL OF ITEMS, A LOT OF CAPABILITY.
THE TWO POSITIONS, I WANT TO KIND OF WRAP THIS UP, GIVE IT TO THE OTHER PEOPLE COVERING POSITIONS OVERALL IN THE COUNTY.
BUT THE TWO POSITIONS THAT I HAVE REQUESTED IS, FIRST THE BUSINESS APPLICATIONS TECHNICIAN.
THIS IS PART OF A TEAM, A THREE PERSON TEAM THAT USED TO SUPPORT THE A S 400 MAINFRAME, THE GREEN SCREEN DUMB TERMINAL THAT WE HAD THAT SAME THREE PEOPLE.
WE REPLACE IT WITH TYLER MUNI.
MUCH MORE ROBUST, MUCH MORE SOPHISTICATED, MUCH MORE COMPLEX SYSTEM.
WE TOOK TAX, WENT WITH A VANITY, TOTALLY DIFFERENT SOFTWARE COMPANY, DIFFERENT PROGRAM.
THEN WE TOOK TIME MANAGEMENT FROM THE SCHOOLS, WENT, WENT UP TO THE CLOUD, THE COUNTY PORTION MOVED OVER TO THAT SAME TEAM.
THEY SUPPORT ALL OF THOSE WITH THE SAME THREE PEOPLE.
THEY ARE DESPERATELY UNDERWATER.
WHAT THEY DO AND THE FUNCTIONS THEY DO, IF THEY MAKE A MISTAKE, IT SHOWS UP IN PAYROLL, IT SHOWS UP IN PAYMENTS, IT SHOWS UP IN ALL SORTS OF BACKEND ITEMS. THAT IS A RISK TO THE COUNTY.
I HIGHLY SU RECOMMENDED AND REQUEST THAT POSITION.
SIMILARLY, WE HAVE ONE DATABASE ADMINISTRATOR RIGHT NOW.
HE HANDLES DATA STORAGE OF IT, DIFFERENT PERMISSIONS TO IT, LEGISLATION'S CHANGING, REQUIRING MORE.
BUT MORE IMPORTANTLY IN MY OPINION IS THIS IS THE PERSON WHO HANDLES THE AI AUTOMATION, WHO HANDLES COMPUTING AUTOMATION TO BE ABLE TO WORK WITH ALL THE DIFFERENT COMP, UH, DEPARTMENTS THROUGHOUT THE COUNTY AND UTILIZE THE TOOLS, HELP THE WORKFLOWS AND WORK PROCESSES.
SOME OF THEM ARE ON EXCEL AND PAPER.
UNTIL WE HAVE TIME WITH THIS KEY PERSON IS OUR WEAKEST POINT.
THAT POSITION, WE'RE KIND OF HAMSTRUNG.
WE CAN ONLY GET A FEW APPLICATIONS EACH YEAR.
THIS WILL DOUBLE THE CAPABILITY THERE.
SO OVERALL, JUST ASKING FOR CONTINUED AI INNOVATION, CONTINUING THE SERVICES THAT WE PROVIDE, FUND THE THREE ENHANCEMENTS AND THE TWO NEW HAS REQUESTED AS PART OF THE COUNTY ADMINISTRATOR PROPOSED BUDGET.
ANY QUESTIONS? GO, GO BACK TO, ALRIGHT.
I BELIEVE THE LOW HANGING FRUIT IN THE COUNTY TO GIVE TAXPAYERS A BEST RETURN ON INVESTMENT.
IT'S GONNA BE WORK AI, AI DRIVEN WORKFLOW AUTOMATION.
IF WE CAN, IF WE CAN SAVE EIGHT PEOPLE ONE HOUR A DAY IN MANUAL OR PET A TASK, YOU JUST CREATE AN FTE.
SO, BUT YOU GOT LIST AS A DATABASE ADMINISTRATOR.
BUT YOU SAID, I MEAN I HOPE YOU'RE LOOK MORE TOWARDS A AI ENABLEMENT EXPERTISE BECAUSE WHAT KIND OF DATABASES WE GOT MYSQL.
WHAT, WHAT DO WE GOT? SO MOST OF THE AUTOMATION TODAY WE'RE, I SHOWED YOU THAT IT'S FLASHY END USER.
[01:00:01]
THE SCENES.THAT'S WHERE YOU CAN PASS DATA AND BRING PROGRAMS AND DATA FROM TWO SEAMLESSLY, FUNCTIONALLY AND EFFECTIVELY TOGETHER.
THAT'S WHY THERE'S A LOT OF OVERLAP.
THE JOB DESCRIPTION ITSELF COVERS BOTH USE CASES.
UM, THE MOST KIND OF KEY THING IS THE DATABASES.
RIGHT? BUT THAT PERSON HANDLES BOTH.
THE CURRENT ONE HAS IT PUT IN BOTH WORDS BECAUSE COPILOT PERPLEXITY, THEY, THEY CAN WRITE SQL QUERIES ALL DAY LONG.
YOU DON'T, YOU DON'T NEED THE DATABASE ADMINISTRATOR, YOU DON'T NEED TO HIRE A DATABASE ADMINISTRATOR TO DO THAT.
YOU, YOU JUST TO REVIEW THE CODE.
WHAT DO YOU MEAN REVIEW THE CODE? SO ONCE IT'S BEEN OUR PRACTICE AND PER OUR POLICY, WHENEVER AI GENERATES IT, YOU HAVE TO HAVE SOMEBODY WITH PROGRAMMING KNOWLEDGE, WITH STRUCTURE TO GO AND UNDERSTAND THE LINES OF WHAT IT PRODUCED.
WE CAN'T TAKE SOMETHING AND BY POLICY, WE DON'T TAKE SOMETHING GENERATED BY AI AND JUST RUN IT ON OUR SYSTEMS. THAT WOULD BE CATASTROPHIC.
AMAZON, FOR EXAMPLE, GREAT COMPANY INVESTS TONS OF MONEY.
THEY'VE HAD TWO MASSIVE MULTI-HOUR OUTAGES BECAUSE AI, THEY USED AI AGENTS AND THEY EFFECTIVELY WROTE NEW CODE, PUBLISHED IT WITHOUT ANY HUMAN OVERSIGHT, VERY EFFECTIVE UNTIL THEY MADE A MISTAKE.
AND THEY'VE CAUSED TWO NATIONAL, UH, GLOBAL OR NATIONAL OUTAGES.
UM, HIGHLY IMPACTING CUSTOMERS FOR THAT REASON.
WE STILL NEED SOME CAPABILITY.
SO IS THIS, IS THIS POSITION YOU GOT LISTED AS DATABASE ADMINISTRATOR? IS IT FOR A LEGACY DATABASE ADMINISTRATOR? RIGHT.
OR YOU OR YOU'RE TALKING ABOUT AN AI AUTOMATION EXPERTS? YES.
FUNCTIONALLY THEIR JOB FUNCTIONS WILL BE AI AUTOMATION REVIEWING OF CODE RELATED TO THAT HANDLING OF INTEGRATING SOFTWARE PROGRAMS. OKAY.
'CAUSE AGAIN, WELL YEAH, WORKFLOW AUTOMATION IS WHERE WE'RE GONNA GET IMMEDIATE BANG FOR THE BUCK.
AND THAT'S SO WE DON'T HAVE TO HIRE MORE PEOPLE 'CAUSE IS THIS PEOPLE WHO WILL WORK? SO, OKAY.
SO THIS WAS THE ONE WITH THE AS 400 MAINFRAME.
THEY'VE HAD THEIR WORK, THEY NOW SUPPORT THREE DIFFERENT SOFTWARE PROGRAMS FROM, VERSUS THEY HAD THE SAME TEAM 20 YEARS AGO AS THEY DO TODAY.
AND YET THEY NOW SUPPORT THREE DIFFERENT PROGRAMS. THEY HANDLE, THEY COLLABORATE HIGHLY WITH FINANCE, WITH COMMISSIONER, REVENUE AND TREASURER'S OFFICE, UM, AS WELL AS HR FOR THE TIME MANAGEMENT SYSTEM.
AND THEY HANDLE THE BACKEND FLOWS.
UM, WHENEVER SOMEBODY HAS AN ISSUE, THEY'RE ALSO FIRST LINE TECH SUPPORT.
THEY WORK WITH THE ENGINEERS ON THE BACK WITH THE COMPANIES.
IF THERE'S A MORE EXTENSIVE ONE, THEY'RE CHECKS AND BALANCES A LOT WITH THE FINANCIAL TEAM.
UM, THEY'RE LIKE, BECAUSE MOST OF WHAT THEY DO ARE CENTERED AROUND THAT.
SO THEY'RE LIKE LIAISONS BETWEEN THESE DIFFERENT DEPARTMENTS.
THEY'RE HANDLING THE RAW DATA.
WHAT ARE THE THREE APPLICATIONS? VANITY, THE TAX PROGRAM.
TYLER MUNI, THE ENTERPRISE RESOURCE PLANNING SYSTEM AND UKG, THE TIME MANAGER SYSTEM.
SO, SO THIS IS THE TEAM THAT ARE THE SUBJECT MATTER EXPERTS? YES.
IN THAT SO THAT WHEN THE OTHER TEAMS, DEPARTMENTS ARE USING THOSE SOFTWARE PROGRAMS MM-HMM.
HAVE AN ISSUE, AN ERROR, WHATEVER, THOSE ARE THE GUYS THAT COME IN THE OTHER FRONTLINE SUPPORT.
THAT'S THE SUPPORT TO GET, GET YOU OVER THAT.
WHICH ONE FIXES TOM'S MOST ISSUES?
THAT'S OUR BOOTS ON THE GROUND HELP DESK TEAM.
SO WE GET A ROBOT TO DO THAT FOR YOU.
MR. YOU READY TO MOVE ON? I THINK SO.
SO I'D LIKE TO CALL MS. GOODWIN
[2. Position Requests ]
AND, UH, MS. MCKINNEY UP.AS YOU RECALL FROM OUR BUDGET PRESENTATION ON THE 17TH, UH, I DID INDICATE THAT THERE WERE SOME POSITIONS THAT WE HAD INCLUDED IN, UH, THE BUDGET THIS YEAR.
AND I WANTED TO GIVE YOU ALL THE OPPORTUNITY TO, TO LOOK THROUGH THAT AND SEE WHAT WE HAVE AND HAVEN'T DONE.
SO I'LL LET, UH, I'LL LET THE LADIES GET STARTED HERE.
SO, UM, IN ADDITION TO THE TWO IT POSITIONS THAT TIM JUST TALKED ABOUT, THE BUDGET, THE RECOMMENDED BUDGET ALSO INCLUDES FIVE ADDITIONAL NON-GENERAL FUND POSITIONS THAT WE SHOWED HERE.
THOSE ARE FOR SOCIAL SERVICES, SEWER, UTILITY AND VEHICLE MAINTENANCE.
FOR SOCIAL SERVICES, UH, WE'RE RECOMMENDING TWO POSITIONS.
UM, FAMILY SERVICE SPECIALISTS AND A BENEFITS PROGRAM SUPERVISOR TO ENSURE THAT THE BENEFIT PROGRAMS ARE ADMINISTERED ACCURATELY AND SUPPORT THE INCREASED CASE LOADS.
UM, I KNOW THE BOARD WILL PROBABLY REMEMBER, UM, MARCUS'S GIVEN SOME UPDATES TO THE YEAR ABOUT THE FEDERAL GOVERNMENT AND HOW THEY'VE INCREASED THEIR, UM, REQUIREMENTS ON HOW OFTEN WE CHECK ELIGIBILITY.
AND THEY'VE ALSO, UM, SET NEW STANDARDS ON WHAT OUR ERROR RATE COULD BE ON THOSE.
AND IF WE DON'T HAVE AN ERROR RATE BELOW
[01:05:01]
THAT, THEY CAN PULL BACK FEDERAL AND STATE FUNDING.AND SO IT'S IMPORTANT THAT ONE, WE ADDRESS THE GROWING CASELOAD, UM, BECAUSE IT'S BECOME UNMANAGEABLE FOR THE EXISTING STAFF.
AND TWO, MAKE SURE THAT ACCURACY IS THERE.
UM, WE DISCUSSED, UM, ALSO WHEN WE, UH, JUST MET ON THE SEWER RATE STUDY, BUT THE ERROR RATE IS A STATEWIDE ERROR RATE NUMBER, NOT A, NOT UNIQUE TO THE COUNTY, RIGHT? THAT'S CORRECT.
HOWEVER, EACH LOCALITY HELPS TO DRIVE THAT NUMBER DOWN.
CURRENTLY THE STATE IS OPERATING AT 11.5.
THE BIG 20 ARE THE ONES THAT ARE GONNA DRIVE IT DOWN.
BUT INDIVIDUALLY, IF WE'RE ALSO NOT DOING OUR OWN CASE MANAGEMENT WITH CASELOADS OF SIX TO 800 AND NOW THE NEW REQUIREMENT THAT THEY'RE HAVING TO TOUCH THESE CASES TWICE A YEAR, WHEN DURING COVID THEY DIDN'T AT ALL.
AND THEN WHEN THEY WENT BACK IT WAS ONLY ONE TIME A YEAR.
WE HAVE TO HAVE SOME CHECKS AND BALANCES BEHIND THAT.
AND AND THAT 11% NUMBER WAS QUITE A WHILE AGO.
HAS THERE BEEN AN IMPROVEMENT IN THAT NUMBER? IT'S IN ON SLIGHT IMPROVEMENT.
IT DEPENDS ON WHAT, UM, ERROR RATE YOU'RE LOOKING AT BECAUSE THEY KEEP UPDATING IT ALL THE TIME.
PART OF THE PROBLEM IS PART OF THE ERROR RATE HAS TO DO WITH, MUCH LIKE TIM WAS TALKING ABOUT, ANTIQUATED SYSTEM CALLED V-A-C-M-S.
SO SOME OF THE ERRORS AREN'T EVEN ERRORS FROM STAFF.
THEY'RE ACTUALLY THE ERRORS FROM THE COMPUTER NOT ALERTING THAT IT DIDN'T PROGRAM IT CORRECTLY.
SO IT MAKES IT EVEN MORE COMPLEX WHERE MORE THAN JUST THE AVERAGE WORKER, YOU NEED SOMEBODY IN A SUPERVISORY LEVEL THAT CAN GO BEHIND AND JUSTIFY THAT.
'CAUSE THAT'S EXACTLY WHAT WE'RE DOING.
WE'RE SUBMITTING BACK TO THE STATE AND THEY'RE SAYING THIS IS AN ERROR.
WE'RE SAYING THIS IS NOT AN ERROR.
SO WE JUST RECENTLY TALKED ABOUT THE SEWER RATE STUDY THAT WAS CONDUCTED.
UM, AND, AND WHEN WE WERE TALKING THROUGH THAT, THE BOARD WAS ABLE TO SEE SIGNIFICANT CAPITAL PROJECTS THAT ARE COMING DOWN, UH, FOR, UH, UTILITIES.
UM, THAT IS GONNA REQUIRE AN ADDITION OF A SUPERINTENDENT AND A SPECIALIST TO HELP SUPPORT THAT WORK AND THE GROWING INFRASTRUCTURE THAT THEY'RE HAVING TO MAINTAIN.
WHEN WE LOOKED AT THE RATES THAT WERE RECOMMENDED LAST WEEK, THOSE INCLUDED THESE TWO NEW POSITIONS.
AND FINALLY, UM, UH, MARK MENTIONED WHEN HE WAS PRESENTING THE BUDGET, UH, TWO WEEKS AGO, THAT WE'VE ADDED A SIGNIFICANT NUMBER OF PUBLIC SAFETY POSITIONS IN THE LAST FIVE YEARS.
WITH THOSE POSITIONS COME ADDITIONAL VEHICLES AND VEHICLE MAINTENANCE.
UM, ONE ADDITIONAL AUTOMOTIVE SERVICE COORDINATOR IS RECOMMENDED TO HELP MAINTAIN THAT EXPANDED FLEET.
THIS POSITION WILL ALSO SUPPORT THE EXPANSION OF THE FLEET ELSEWHERE.
FOR THINGS LIKE OUR POPULAR TROLLEYS OF WHICH WE'VE JUST RECENTLY ADDED.
YORKTOWN IS SUCH A GREAT PLACE TO VISIT AND THE TROLLEY SERVICE IS FREE, WHICH ONLY ADDS TO THE EXPERIENCE.
IT'S WORTH A ROUND TRIP RIDE JUST TO SEE ALL THAT YORKTOWN HAS TO OFFER.
WE LOVE THE TROLLEY AND THE APP TO TRACK ITS LOCATION MAKES IT EVEN EASIER TO HOP RIGHT ON.
MY FRIEND CARES FOR A MAN WHO LOVES LIVE MUSIC AND SHE TRAVELS MANY MILES TO BRINGING TO CONCERTS.
YORKTOWN IS ONE OF HIS FAVORITE LOCATIONS.
THANKS IN PART TO THE TROLLEY, ESPECIALLY MISS DEBBIE, WHO MAKES EVERY TRIP MORE ENJOYABLE AND HELPS US TO ENJOY THE CONCERTS EVEN MORE.
SO OUR RESIDENTS MAY NOT INTERACT WITH OUR INTERNAL SERVICE PERSONNEL, THOSE FOLKS IN FLEET AND SOME OF OUR OTHER INTERNAL, UM, SERVICE DEPARTMENTS.
BUT THEY RELY ON THEIR WORK DAILY TO KEEP THE SYSTEMS RUNNING, THE VEHICLES OPERATIONAL AND THE SERVICES AVAILABLE.
THIS CHART, YOU CAN SEE, UM, OVER THE PAST FIVE YEARS, THE COUNTY'S MADE SIGNIFICANT INVESTMENTS IN PUBLIC SAFETY STAFFING.
WHILE ADDING VERY FEW POSITIONS TO THOSE INTERNAL SUPPORT FUNCTIONS.
UM, AND AS WE KNOW, UM, WELL, UH, ONE OTHER THING I WANNA POINT OUT IS AROUND 2021, WE WERE TRACKING ALONG THE SAME TRAJECTORY, BUT SINCE THEN, UM, UH, THE GENERAL, THE NON-PUBLIC SAFETY POSITIONS HAVE REMAINED RELATIVELY FLAT.
AND WHILE PUBLIC SAFETY CONTINUES TO BE A TOP PRIORITY, IT'S IMPORTANT TO RECOGNIZE THAT THERE ARE, THOSE ROLES RELY ON INTERNAL SERVICES, HUMAN RESOURCES, IT FINANCE, ADMINISTRATIVE SUPPORT TO BE ABLE TO OPERATE EFFECTIVELY WITH LIMITED GROWTH IN THOSE INTERNAL SUPPORT AREAS.
MANY DEPARTMENTS ARE NOW EXPERIENCING CAPACITY CHALLENGE AND ARE STRUGGLING TO MAINTAIN THAT CURRENT SERVICE LEVEL WHILE SUPPORTING THE OVERALL ORGANIZATION.
IT'S IMPORTANT TO NOTE TOO, IN THIS CHART, WE DID NOT INCLUDE THE 23 E 9 1 1 POSITIONS FROM THE, UM, JAMES CITY COUNTY CONSOLIDATION.
UM, BECAUSE THOSE POSITIONS WERE FUNDED AND STILL CONTINUE TO BE FUNDED BY JCC.
UM, HOWEVER, IT'S IMPORTANT TO NOTE THAT OUR INTERNAL SERVICES STILL SUPPORT ALL POSITIONS AND SO FAR, UH, AS YOU KNOW, HUMAN RESOURCES OR FINANCE OR IT, IT'S NOT JUST THIS INCREASE.
[01:10:01]
YOU ADD 2023 MORE POSITIONS ON.AND THOSE ARE THE, THE STAFF MEMBERS THAT WERE, WE'RE SUPPORTING FROM HUMAN RESOURCES, UH, FINANCE PERSPECTIVE.
SO IS THIS SLIDE SHOWING OVER 45 POSITIONS BELOW WHERE WE NEED TO BE? NO.
SO THE RED LINE IS, UM, GENERAL FUND POSITIONS OVER THE LAST, UH, 10 YEARS.
UH, THAT WERE NOT PUBLIC SAFETY COMPARED TO THE PUBLIC SAFETY POSITIONS.
WHY ARE WE COMPARING THESE? 'CAUSE WE'RE MAKING A CASE THAT YOU'VE INCREASED PUBLIC SAFETY, BUT WE HAVE BUT YOU HAVEN'T INCREASED THE SUPPORT THAT'S NEEDED.
WHAT I WOULD SAY THEN THE PROBLEM WAS YOU GUYS HAVEN'T BEEN EXPLAINING IT WELL ENOUGH.
WE'RE GONNA CHANGE THAT TODAY.
SUSAN, BEFORE WE GET TOO FAR DOWN THE ROAD, THAT AUTOMOTIVE, WHAT WAS THAT POSITION CALLED? AUTOMOTIVE SERVICES COORDINATOR.
SO IS IT LIKE A SERVICE ADVISOR? WHAT, WHAT IS THAT? WHAT IS THAT ROLE GONNA DO? YES.
YOU, YOU'VE ALL BEEN TO A CAR DEALERSHIP AND YOU'VE GONE IN TO GET SERVICE.
SO WHEN YOU GO IN, YOU HAVE A FACE, YOU, YOU START THE WORK ORDER WITH THAT PERSON AND THEN THEY CALL YOU WHEN IT'S DONE.
SO RIGHT NOW WE DON'T HAVE THAT IN FLEET.
SO WE HAVE ONE OF FIVE PEOPLE THAT COULD BE AVAILABLE WHEN SOMEBODY DROPS OFF THEIR VEHICLE.
SO WHEN THAT, WHEN THAT HAPPENS, IT COULD BE THE FLEET MANAGER.
WELL HE GETS CALLED OUT TO A MEETING OR SOMETHING AND THEN THAT THE, WHEN THE WORK IS DONE, THAT PERSON WHO MAY NOT GET CALLED BECAUSE IT'S JUST, I, IT'S, WE WANNA CONTROL THE, THE FLOW OF THAT WORK ORDER BY ONE PERSON TO, TO BE ABLE TO, TO GET THINGS GOING.
SOMETIMES IMAGINE IF YOU HAD TO GO TO A CAR DEALERSHIP AND WALK OUT INTO THE BAY TO FIND SOMEBODY TO, TO GET YOU TO GET, START A WORK ORDER FOR YOU AND IT'S DROP YOUR CAR OFF OR GO TO THE SALES OFFICE.
YOU JUST HAVE TO FIND SOMEBODY.
THAT'S, IT'S, WE'RE WORKING THROUGH IT RIGHT NOW, BUT IT'S, IT, SINCE WE'VE INCREASED THE FLEET BY 389 PIECES OVER THE LAST FIVE YEARS, IT'S BECOMING MORE AND MORE DIFFICULT TO, UM, TO MAINTAIN THE EFFICIENCY.
SO WE HAVEN'T INCREASED TECHNICIANS AND WE REALLY DON'T HAVE THE SPACE TO INCREASE TECHNICIANS.
BUT A SERVICE COORDINATOR DID WOULD HELP THAT THAT FLOW TO MAKE IT MORE EFFICIENT AND GET THE, THE WORK DONE, UM, IN A MORE TIMELY MANNER.
AND ALSO I CAN SEE THAT PERSON PRIORITIZING WORK AS WELL AS OPPOSED TO FIRST IN, FIRST OUT, WHICH MAY NOT BE WHAT YOU WANNA ACCOMPLISH.
HOW MANY PEOPLE DO YOU HAVE WORKING IN YOUR, IN THAT, THAT DEPARTMENT? SO FIVE, I GUESS YOU'D CALL IT ADMIN STAFF, SEVEN TECHNICIANS, MANAGER, SUPERINTENDENT, UH, WORK WITH REQUIRED ADMIN STAFF AND OPERATIONS COORDINATOR THAT DEALS WITH FUEL AND, AND UH, SURE ALL THE FUEL SITES ARE OPERATIONAL AS WELL AS KEEPING THE FUEL LEVELS.
UM, AND THEN, SO WITH THIS, UM, THIS, THIS COORDINATOR, IS THAT GONNA BE THEIR ONLY JOB OR ARE THEY GONNA BE, THEY'RE GONNA BE TRAINED IN, SO IF, IF THAT'S GONNA BE A FULL-TIME JOB, IS IS IT ENOUGH WORK THERE TO KEEP THAT PERSON BUSY OR ARE THEY GONNA BE TRAINED TO DO OTHER STUFF? JUST TAKING AN AVERAGE OF WORK ORDERS.
SO YOU SPENT, UM, 30 MINUTES TO AN HOUR PER WORK ORDER.
THAT'S A FULL-TIME JOB BECAUSE IT'S BETWEEN 3000 AND 4,000 WORK ORDERS A YEAR.
AND THAT'S KIND OF AN AVERAGE.
IT FLUCTUATES EVERY YEAR, UM, KIND OF BASED ON THE EQUIPMENT YOU HAVE.
SO THE AVERAGES THREE WORK ORDERS A DAY.
IT DEPENDS ON THE, THE EQUIPMENT.
IT COULD BE, YOU KNOW, THREE ANNUALLY FOR A, UM, SHERIFF'S DEPUTY'S VEHICLE COULD BE FOUR FOR A TRACTOR.
UM, SO IT VARIES PER PIECE OF EQUIPMENT THERE.
BUT THIS PERSON WOULD ALSO BE IN CHARGE OF, THEY WOULD HANDLE LIKE RECALLS, WHICH THERE'S MORE AND MORE RECALLS WITH NEW, NEW VEHICLES NOW.
AND SO THIS PERSON WOULD HANDLE THAT.
THEY WOULD BE, UM, UH, LET'S SEE.
I'VE MADE A FEW NOTES HERE TO SEE WHAT WE NEEDED.
SO THEY WOULD, IF THEY GOT IT, IF THIS PERSON GOT THE RE THE RECALL NOTICE, THEY WOULD ALERT THE DEPARTMENT THAT HAS THE VEHICLE TO SAY, HEY, WE NEED TO GET THAT VEHICLE PACKING RECALL.
WHEN THINGS COME IN, THEY, THEY'RE, THAT PERSON WOULD BE THE, OH, THIS, THERE'S A RECALL ON THIS VEHICLE.
I SEE IT'S GONNA TAKE A LITTLE BIT LONGER TO LET THE, LET OUR INTERNAL CUSTOMERS KNOW.
SO WHO DOES THAT NOW? RIGHT NOW IT'S KIND OF A, A, A TAG TEAM EFFORT
[01:15:01]
WITH WHOEVER'S AVAILABLE.IT COULD BE, UH, SOMEBODY MAY, IF TECHNICIAN MAY BE A BE AVAILABLE TO DO THAT MAY START IT.
BUT THEN THE WORKERS' REQUIRED ADMIN STAFF THAT WE HAVE IN THERE RIGHT NOW MAY HAVE TO CALL AT THE END, BUT TECHNICIAN STARTS IT AND HE MAY START ANOTHER JOB TO NOT NOTIFY THAT PERSON.
SO I'M TRYING TO KEEP THE FLOW, THE COMMUNICATION FLOW WITH ONE, ONE PERSON TO START FINISH.
IS THIS REDUCING THE WORKS REQUIRED? WILL WE, WILL THIS REDUCE THE NUMBER OF PEOPLE AS WORKS REQUIRED? UM, I DON'T FORESEE IN ADDITION DON'T FORESEE THAT HAPPEN IN ADDITION TO THAT.
'CAUSE WE HAVE SOME OF THOSE WE DO
SO, SO FOR THE BOARD OF SUPERVISORS, IF WE'RE GOING TO GO INTO THE MINUTIAE OF EVERY POSITION THAT WE'RE TRYING TO FILL UP HERE, WHY DON'T WE HAVE A, UH, A UH, A DESCRIPTION OF THE JOB, JOB DESCRIPTION SO THAT WE CAN SIT THERE? 'CAUSE I CAN'T, I'M NOT GONNA MEMORIZE EVERY ONE OF THESE THINGS.
SO NOR DO I, AM I INTERESTED IN MICROMANAGING EVERY ONE OF THESE THINGS? THAT'S YOUR JOB, RIGHT? RIGHT.
I HOPE THEY DON'T WANT ME TO MICROMANAGE 'EM, BUT I CAN IF I NEED TO.
I MEAN, WELL WE SAY MICROMANAGE, THEN MICROMANAGE THE DECISION.
IF WE HAVE TO MAKE, IF THE BOARD'S GOTTA MAKE A INFORMED DECISION AS TO WHETHER WE SUPPORT, BECAUSE YOU'VE GIVEN A PRESENTATION ON THE MANPOWER AND WE HAVE TO MAKE A DECISION WHETHER WE'RE GONNA SUPPORT THAT REQUEST.
I MEAN, WHAT THAT LEVEL OF DETAIL AM I SUPPOSED TO GO INTO HERE? NO, I MEAN, I, AM I GONNA KNOW IF SOMEBODY'S GONNA SPLIT THIS OR DO THAT OR FILL PART COVER A PART-TIME JOB OR, OR STUFF LIKE THAT? I'M, THIS IS NO WAY ARE YOU GONNA COVER ENOUGH INFORMATION TONIGHT FOR ME TO MAKE A DECISION? SO I WOULD HA I WOULD, I WOULD SAY IF YOU, IF YOU WANT US TO MAKE THAT DECISION, THEN YOU NEED TO GIVE US A PRINTOUT OF WHAT THAT JOB IS AND DESCRIBE IT IN ENOUGH DETAIL.
WELL, I WILL, I'LL JUST SAY THAT WE, UM, ARE GONNA GIVE YOU A HIGH LEVEL OVERVIEW OF THE POSITIONS THAT THE COUNTY ADMINISTRATOR RECOMMENDED IN HIS BUDGET.
BUT I, BUT I DO WANNA MENTION THAT 44 POSITIONS WERE REQUESTED IN TOTAL.
UM, WE'VE, AND SO OUR TEAM, THE BUDGET COMMITTEE HAS KIND OF GONE THROUGH THAT VETTING WITH THE DEPARTMENTS, GETTING THE JUSTIFICATION, GETTING THE INFORMATION WE NEEDED TO BE ABLE TO BRING IT TO THE COUNTY ADMINISTRATOR SO THAT HE COULD THEN REVIEW IT, DO HIS VETTING TO BRING YOU THE RECOMMENDATIONS.
AND SO THE RECOMMENDATIONS ARE A SMALL PORTION OF THE TOTAL WE GOT.
I HAVE NO PROBLEM WITH THAT, WHAT YOU DESCRIBED.
BUT, BUT TONIGHT YOU'RE PRESENTING THE INFORMATION IN A MANNER AND THIS DISCUSSION IS FOLLOWING A TRACK THAT TELLS ME THAT WE'RE GONNA BE INTO A MORE DETAILED, UH, ANALYSIS OF THE EVERY POSITION YOU'RE TALKING ABOUT THAT WHAT WE'RE A HANDFUL OF POSITIONS.
BUT IT WOULD BE NICE TO HAVE A, A DETAILED DESCRIPTION OF WHAT I WAS JUST ASKING HIM, THE JUSTIFICATION OF WHY WE'RE DOING WHAT WE'RE DOING, THE TIME EFFICIENCY THAT MAYBE A A, A COST THAT'S ASSOCIATED WITH THAT OR DEFICIENCY WOULD BE CUT DOWN BECAUSE OF SUCH AND SUCH AND SUCH.
IT'S, IT, IT, IT ALWAYS GIVES US A BETTER FEEL FOR WHY WE'RE DOING THAT POSITION AND WE CAN JUSTIFY IT.
BUT THIS HAS ALREADY BEEN VETTED BY WHOM? BY THE COMMITTEE SAYS THAT THAT'S RIGHT.
AND THEY WORK FOR THE COUNTY ADMINISTRATION.
THE PROBLEM I'VE GOT IS I'M SITTING HERE LISTENING TO THIS PARTS WHERE WE'RE GETTING INTO SOME QUESTIONS JUSTIFIABLY SO INTO THE BITS AND PIECES BECAUSE YOU'RE BRINGING IT TO US AS A DISCUSSION POINT.
I'M NOT GONNA ANALYZE EVERYTHING ONE OF THESE POSITIONS LIKE THAT WE WOULD WOULD, THERE'RE GONNA BE MORE QUESTIONS THAN YOU CAN POSSIBLY HANDLE.
IN THIS FORMAT, THIS PRESENTATION CERTAINLY ALLOWS TO BE GOTTEN OFF TRACK PRETTY EASILY.
BUT IT, IT REALLY WAS NEVER OUR INTENTION TO HAVE A CONVERSATION ABOUT HOW MANY WORK ORDERS ARE WRITTEN AND, AND SOME OF THE MOST INTIMATE DETAILS OF EACH POSITION.
WHAT WE'RE REALLY LOOKING FOR IS JUST AN AGREEMENT THAT YOU'RE OKAY WITH WHAT WE'VE RECOMMENDED AND THAT OTHER THAN THE BASIC INFORMATION THAT THEY'RE PROVIDING, WHICH IS THE JUSTIFICATION FOR WHY WE BROUGHT THESE INTO THE BUDGET.
THAT'S, WE JUST WANT YOUR ACKNOWLEDGEMENT AND YOUR CONCURRENCE.
IF YOU TELL US AT THE END OF THE DAY AFTER LISTENING TO THIS, IF YOU TELL US YOU DON'T WANT THIS, THEN THAT'S YOUR PREROGATIVE.
I WOULD BE REALLY HESITANT TO SAY THAT, THAT I, THAT I WOULD, I WOULD WANT SOMETHING BECAUSE NO WAY ARE WE DOWN INTO THE WEEDS WITH THIS STUFF AS YOU ARE.
BUT I'M JUST SAYING IT JUST, WE CAN VERY EASILY GET DOWN IN THE WEEDS AND SPEND HOURS OF DOING THIS AND BE TOTALLY FRUSTRATED AT THE END.
[01:20:01]
I PERSONALLY DON'T WANNA DO THAT.THAT'S WHY I TRUST YOU AND YOU TO DO YOUR JOBS.
WELL, IF YOU'D LIKE THE LADIES TO FINISH THEIR PRESENTATION, WE COULD DO THAT.
WELL, I'D, I'D LIKE TO ASK A QUESTION.
WE'VE ALREADY HAD OUR ONE-ON-ONES TO GO THROUGH.
IF WE HAD QUESTIONS ON THE RESOURCES BEING ADDED, WE WOULD'VE ASKED THOSE QUESTIONS.
IS THERE ANY POSITION ON THIS LIST THAT SOMEBODY HAS A QUESTION ON? I THINK WE DO IT BY, BY EXCEPTION RATHER THAN GOING THROUGH THE ENTIRE LIST.
WE'RE WE'RE FINE WITH THAT, BUT UH, BUT WHAT I'M LOOKING AT IS THE REASON, ONE OF THE REASONS ABOUT DOING IT THIS WAY TO NOT ONLY FOR US JUST TO LISTEN TO WHAT THEY HAVE TO PRESENT, BUT IT'S BECAUSE WE HAVE AN AUDIENCE THAT'S LISTENING TO IT.
TO, AT, AT SOME POINT WE HAVE TO LET THE, THE, WE, OUR GOVERNMENT DO THEIR JOB.
THAT THAT'S, WE VETTED THE BALL.
BUT THEN WE SIT DOWN HERE, WE, WE GO THROUGH MINUTIA.
I I DON'T AGREE WITH DOING THAT.
SO I'M ASKING THE QUESTION, IS THERE ANY RULE IN HERE THAT PEOPLE TAKE ACCEPT ANY OF THE BOARD TAKE EXCEPTION TO AND WE CAN REVIEW THAT ONE.
OTHERWISE, I WOULD SAY GO FORWARD.
WE JUST GOT THE DETAILS ON THIS AUTOMOTIVE SERVICE COORDINATOR.
TIM EXPLAINED THE, THE TWO IT POSITIONS, WHICH HAS ALREADY GONE INTO MORE DETAIL THAN WE NEEDED.
AND FROM THIS MORNING'S MEETING I HAD WITH STAFF, I UNDERSTAND THE TWO SOCIAL SERVICES AND, AND THERE'S SEW UTILITIES, SO WE CAN, THAT'S ALL SEVEN.
SO THE POINT, I MEAN, TO ME SUPERVISORS, IT IT, WHAT JUMPS OUT'S GONNA BE A PROBLEM.
IF IT'S THE TOTAL COST OF DOING THIS, YOU KNOW, HIRING THESE PEOPLE, THEN THAT'S ANOTHER ISSUE.
UM, BUT IF WE GOTTA SIT DOWN AND RIGHT NOW HERE, GO THROUGH THE JUSTIFICATION THAT OF WHAT YOU PRESENTED.
I, I JUST, I THINK IT'S ALMOST A WASTE OF TIME TO BE HONEST WITH YOU.
I'M PERFECTLY HAPPY WITH MR. ROY'S RESOLUTION TO IT.
WELL, I MEAN, I, I I, I DON'T NEED THE SUPERVISORS HAVE ONE, HAVE SOME ISSUE THAT WAS IN QUESTION.
OH, WE'VE GOT SOMEBODY WE'RE PAYING TO GO FISH.
YOU KNOW, THAT'S THAT I CAN GET, I HAVE TROUBLE GETTING BEHIND THAT
BUT I MEAN, EVERY, EVERY POSITION YOU GOT UP HERE DOING THIS, I THINK WE'RE IN AGREEMENT.
AND I WOULD, AND I WOULD SAY TO YOU, MR. SHEPHERD, IF YOU REMEMBER THE, YOU, YOU, YOU'VE DONE THIS FOR A COUPLE YEARS.
SOME YEARS YOU WANT MORE DETAIL MM-HMM
SOME YEARS YOU DON'T WANT ANY.
SO WE ARE, WE'RE, WE'RE ON THE WRONG SIDE OF THE PENDULUM.
SO I APPRECIATE THE CORRECTIONS.
I, BUT I JUST, I'M SORRY, I JUST, I JUST KEPT THE QUESTIONS WERE GOOD, BUT I KEPT THINKING THIS FORMAT FOR THESE QUESTIONS.
YOU, IT'S, I'M NOT GONNA TO ONESIES AND TWOSIES THESE THINGS AFTER BE, BECAUSE YOU'VE ALREADY, I KNOW THIS WHOLE STAFF HAS DONE THIS.
I THINK, UH, WE, WE RAISE AN ISSUE WHEN WE SEE A PROBLEM.
IT'S IN OUR ONE-ON-ONES AND THEN YOU BRING IN THAT'S EXACTLY US FOR FURTHER DISCUSSION.
I DON'T THINK ANY OF US HAD ISSUES THIS YEAR.
WE'LL TAKE THAT AS GO FORWARD.
I UNDERSTAND, BUT WHEN I HAVE QUESTIONS, I HAVE QUESTIONS, WHETHER IT'S ON THE ONE-ON-ONE OR WHETHER HERE.
AND I HAD THE ONE ON ONE AND I DIDN'T HAVE THAT QUESTION THEN, THEN I HAD IT TONIGHT BECAUSE WE HAD SOMEBODY HERE.
SO I'VE ASKED IS THERE ANY OTHER RULES RIGHT NOW? OKAY.
NOT RIGHT NOW, BUT I'M NOT GONNA STOP ASKING QUESTIONS BECAUSE I DIDN'T ASK ON THE ONE ON ONE.
IT'S NOT, YOU KNOW, LEMME ASK ABOUT THIS.
THIS IS NOT THE FORMAT NECESSARILY TO BE ABLE TO HANDLE ALL LOAD FOR EVERYONE'S POSITION.
JUST GET THE INFORMATION YOU LIKE.
IF I HAVE A QUESTION THEY CAN'T ANSWER, THEY CAN GET IT TO ME WITH, FOR TONIGHT.
I I DO HAVE, UH, ONE REQUEST, UH, OF YOU.
SO THERE HAS BEEN A CONVERSATION ABOUT THE BUSINESS ADVOCATE POSITION THAT MR. UH, DRURY HAS BROUGHT UP IN THE PAST.
AND THE BOARD HAS RECENTLY AGREED THAT WE SHOULD DO THAT.
SO I JUST WANTED TO BE TRANSPARENT ON THAT ISSUE AND ALLOW THE BOARD TO ASK ANY QUESTIONS THAT THEY MIGHT HAVE.
WE HAVE NOT HAD THE SIGNIFICANT DISCUSSION AS A GROUP ABOUT IT.
SO IF THERE ARE SOME QUESTIONS ABOUT THAT, I WOULD, I'D LIKE TO HEAR THEM.
BUT OTHER THAN THAT, THE CONVERSATION I'VE HAD WITH EACH ONE OF YOU INDIVIDUALLY IS THAT MY INTENTIONS ARE TO MOVE FORWARD WITH THAT IN THIS CURRENT FISCAL YEAR.
SO BARRING ANY OTHER QUESTIONS, I DO HAVE QUESTIONS ABOUT THE, UM, BUSINESS ADVOCATE.
BECAUSE WE HAVEN'T REALLY TALKED ABOUT IT TOGETHER.
AND I HEARD THIS ON THE GENERAL, GENERAL CONCEPT AS GENERAL CONCEPT.
WHAT EXACTLY ARE WE TALKING ABOUT IN TERMS OF WHAT YOU SEE IN THE STAFF? I DON'T KNOW WHERE THAT POSITION REALLY SITS.
I KNOW YOU SAID IT WAS GONNA REPORT TO YOU.
[01:25:01]
UM, AND HOW'S THAT GONNA WORK OUT? DO WE, DO WE ALREADY HAVE THAT POSITION? ARE WE READY TO FILL THAT POSITION? UH, WHAT IS THAT? COULD WE HAVE A LITTLE MORE DETAIL ABOUT WHAT THAT POSITION'S ACTUALLY GONNA DO NOW? CERTAINLY I'VE, I'VE ASKED MORE INFORMATION.MRS. NOEL HAS ASKED FOR THE JOB DESCRIPTION.
IT IS NOT QUITE IN FINAL FORM, BUT IT WOULDN'T TAKE VERY LONG TO FINISH IT UP.
UM, SO THE QUESTION IS, WHAT IS THIS POSITION GOING TO DO? SO THIS POSITION WILL ACT AS AN ADVOCATE FOR BUSINESS.
UH, I ENVISION MOSTLY LARGER BUSINESSES, BUT SMALLER BUSINESSES AS WELL.
UM, THEY WILL ACT AS AN ADVOCATE.
AND PARTICULARLY THEY ARE INTERESTED IN THE PERMITTING AND PLANNING ASPECTS OF THIS.
IS THE PROPERTY NEED TO BE REZONED? DO THEY NEED A SUP? I MEAN, HOW MANY TIMES HAVE WE HEARD FROM BUSINESS OWNERS THAT RAN OFF AND LEASED A LEASED A FACILITY TO RUN THEIR BUSINESS OUT OF, BUT IT WAS IN THE WRONG PLACE AND THEY COULDN'T DO WHAT THEY WANTED TO DO AND THEY'RE ALREADY OBLIGATED TO A LEASE.
I KNOW, I'VE HEARD THAT A FEW TIMES.
SO THAT'S THE KIND OF THING THIS PERSON WOULD HELP WITH, WITH PERMITTING WITH OUR OUTSIDE AGENCIES.
THEY WOULD BE AN ADVOCATE FOR, UH, LET'S SAY HRSD VDOT BECAUSE THEY ALL PLAY A ROLE IN, UM, IN NEW BUSINESSES COMING TO THE COUNTY.
SO I'VE TALKED TO, I KNOW YOU HAD A CONCERN ABOUT HOW THIS WOULD INTERACT WITH, UH, ECONOMIC TOURISM DEVELOPMENT.
I'VE HAD A CON I'VE HAD A COUPLE CONVERSATIONS WITH, UH, CHRISTIE ABOUT IT.
THE HANDOFF IS SHE FINDS THE PROSPECT AND GETS THEM HERE ONCE THEY AGREE TO COME TO THE COUNTY.
THE BUSINESS ADVOCATE TAKES THEM FROM THERE TO, TO WORK ON THEIR PHYSICAL LOCATION.
THAT'S THEIR, THAT'S THEIR REAL PROCESS.
SO THEY'LL BE THERE, LIKE I SAID, REZONING, PERMITTING, SUVS, UH, SITE SELECTIONS.
THEY'LL BE THERE TO HELP WITH THOSE THINGS.
BE A LIAISON TO THESE OTHER ENTITIES THAT HAVE AN IMPACT ON WHAT THEY CAN AND CAN'T DO.
AND, AND, AND BECAUSE WE DIDN'T TALK TOGETHER ABOUT THIS, MY CONCERN WAS THE IMPACT THAT THIS WOULD HAVE ON THE CURRENT STAFF.
BECAUSE I COULDN'T UNDERSTAND, AND I STILL DON'T TOTALLY UNDERSTAND HOW THIS RELATIONSHIP IS GONNA WORK BECAUSE WE HAVE TWO, UM, COUNTY ASSISTANT ADMINISTRATORS.
WE HAVE DIVISION HEADS THAT DO THINGS.
AND SO, YOU KNOW, YOU GOT THIS ADVOCATE GOING AROUND THAT WE PUT A REPORT, YOU KNOW, BASED UPON THEIR DESCRIPTION, IT'S GONNA WORK DIRECTLY FOR YOU.
AND I DON'T WANT TO HAVE THAT END UP INTERFERING WITH THE THANK YOU ONE, THE LEADERSHIP STRUCTURE, THE, UH, EXACTLY THE, THE RESPONSIBILITIES THAT OUR STAFF, THAT THE, ESPECIALLY THE, THE LEADERS IN THE STAFF HAVE, BECAUSE IT COULD, IT COULD, I FEEL UNDER UNDERMINE, UNDERMINE THAT AND CAUSE A PROBLEM.
NOW WE WANT TO HELP, OBVIOUSLY WE'RE TRYING TO, WE'RE TRYING TO, UM, TRYING TO HELP BUSINESSES GET THROUGH THIS SMOOTH.
AND I'LL GIVE A GREAT EXAMPLE ON YEARS AND YEARS AND YEARS AGO WE HAD A, UH, UH, I THINK IT WAS A CHARITY THAT CAME IN AND BOUGHT A BUILDING AND TO DO THEIR WORK.
THEY BOUGHT THE BUILDING WITHOUT COMING THROUGH THE PERMITTING ONLY TO FIND OUT.
BUT BASED UPON WHAT THEY WERE GOING TO DO, THEY DIDN'T HAVE ENOUGH PARKING SPACES.
SO NOW THEY'RE ON THE HOOK WITH A BUILDING RIGHT.
THAT THEY, THEY GOTTA GO TURN AROUND AND TRYING TO SELL AT A LOSS.
AND THAT WENT ON, THAT WAS UGLY.
I MEAN, NO ONE WAS THERE TO HELP 'EM.
AND A BUSINESS ADVOCATE SHOULD BE ABLE TO KIND OF SAY, WAIT A SECOND.
WHAT DO YOU BEFORE YOU GO RUNNING OFF AND DOING SOMETHING RIGHT, LET'S GET IN HERE AND FIGURE IT OUT.
WE HAVE HAD PEOPLE, BUSINESSES IN HERE THAT WE REALLY WANTED TO HELP WHERE THE BUSINESS OWNER GETS OUT AHEAD OF THE STAFF, COMMITS AND ACTUALLY DOES STUFF.
ONLY FIND OUT THEY VIOLATED AND PAID MONEY TO DO IT AND THEY PAY GOOD MONEY TO DO IT.
AND SO NOW THEY GOTTA, SOMEHOW WE EITHER GOTTA ACCEPT THE ERA, WHICH GENERALLY WE DON'T OR THEY GOTTA BACK IT OUT SOMEHOW.
SO THAT'S WHAT I'M SEEING IS FOR THIS IS A WAY TO SMOOTH THAT OUT.
BUT IT IS NOT TO UNDERMINE OUR DIVISION HEADS.
IT'S NOT TO UNDERMINE OUR ASSISTANT, UH, UH, COUNTY ADMINISTRATORS BECAUSE THEN WE'RE GONNA HAVE ANOTHER PROBLEM.
I, I'M, THAT'S SO THAT I AVOID THAT.
I I'M NOT GONNA SPEAK FOR MARK, BUT, UH, THIS PERSON'S NOT GONNA HAVE THE AUTHORITY TO UNDERMINE ANY OF THE DEPARTMENT HEADS.
ALL THEY'RE DOING IS HELPING GET THROUGH THE SYSTEM PROPERLY ON TIME AS SUFFICIENT AS POSSIBLE.
YOU CAN CORRECT ME IF I'M WRONG, BUT THAT'S KIND OF WHAT THIS PERSON'S DOING.
WELL, YOU, YOU KNOW, ACTUALLY, I THINK A LONG TIME AGO, SOMEONE WHO WORKED FOR ECONOMIC DEVELOPMENT HAD THAT ROLE
[01:30:01]
A LONG TIME AGO.BUT, BUT, AND THAT WORKED VERY WELL AND SOMEHOW THAT THAT JOB GOT ABSORBED SOMEPLACE ELSE AND WE NEVER, IT WASN'T CONTINUED, BUT WE DID HAVE THAT GOING.
I THINK THAT WENT AWAY BECAUSE IT WASN'T BEING USED.
IT WASN'T BEING, IT WASN'T BEING USED PROPERLY.
I THINK THERE WAS A, IT WAS A SYSTEM WHERE THERE MAY BE NOT, YOU KNOW, IF A COUNTY ADMINISTRATOR DOESN'T WANNA DO SOMETHING, YOU KNOW, HE CAN MAKE IT, YOU KNOW, DIFFICULT, VERY DIFFICULT TO USE IT.
I JUST THINK THAT THERE WAS, THERE WAS, UH, THERE WAS SOME OF THIS INTERNAL TURMOIL WITHIN THE ORGANIZATION.
'CAUSE WE COULDN'T FIGURE OUT EXACTLY WHAT THIS PERSON WAS GONNA DO.
I MEAN, IT WAS, THAT WAS MY SENSE WHEN THIS WAS HAPPENING.
SO, AND THEY JUST KIND OF EVAPORATED AND, AND THEN THEY REORGANIZED THE ORGANIZATION AND YOU KNOW, THAT'S A GOOD WAY TO LOSE A POSITION.
SO WE, I THINK WE'RE ALL IN FAVOR, VERY MUCH IN FAVOR OF HAVING THIS PERSON HOLD THE HAND OF THE BUILDER OR THE DEVELOPER, THE BUSINESS PERSON, WALK 'EM THROUGH THIS STUFF AND STOP 'EM FROM SCREWING THINGS UP AND THEN HELPING OUR STAFF, MAKING SURE THAT IT DOESN'T SCREW UP STUFF.
BECAUSE THAT'S REALLY NOT THE JOB FOR MEMBERS OF THE BOARD OF SUPERVISORS TO GET INVOLVED IN.
BUT SOMEHOW WE HAVE BEEN GETTING INVOLVED IN IT AND I DON'T THINK IT'S BEEN RIGHT.
SO MARK, I WOULD ASK FOR A FOLLOW UP.
UH, IF YOU COULD PROVIDE THE JOB DESCRIPTION WITH THESE QUESTIONS AND ELEMENTS INCLUDED INTO IT, HOW ARE YOU ADDRESSING THE VARIOUS QUESTIONS THAT HAVE BEEN RAISED HERE? I THINK THAT IS WORTH ONE MORE LOOK FOR, FOR SUPERVISORS.
THERE ARE THREE HIGH LEVEL EXPECTATIONS I HAVE FOR THIS POSITION.
ONE YOU JUST TOUCHED UPON IS TAKING, TAKING THAT, YEAH.
TAKING THAT BUSINESS PERSON AND LEAD, WALKING, LEADING THEM THROUGH THE PROCESS TO GET FROM POINT A TO POINT B.
YOU, YOU, YOU MENTIONED LARGER BUSINESSES, BUT I REALLY ENVISION THIS FOR HELPING THE SMALLER BUSINESS, THE HOME BASED, THE HOME BASED ENTREPRENEUR THAT'S READY TO GO TO A BRICK, BRICK AND MORTAR.
THE EXISTING BUSINESS THAT'S READY TO GO FROM AT LEAST SPOT IN A SHOP CENTER TO THEIR OWN, OWN BUILDING AND ALL THE MINUTIA AND, AND ALL THE BUREAUCRACY INVOLVED IN THAT.
THIS PERSON LEARNS THOSE PROCESSES AND HELP THAT PERSON.
TWO, I WANNA SEE THIS PERSON CONTINUE TO DRIVE A CULTURE OF, OF THE ENTIRE STAFF GOING, UM, WHAT IS IT YOU WANT TO ACCOMPLISH AND HOW CAN WE HELP YOU GET THERE? AND NOT JUST CHECKING, CHECKING BOXES.
AND, AND THE THIRD THING IS WHATEVER THIS PERSON DOES AND LEARNS AND BETTER WE START AUTOMATING IT WITH AI TECHNOLOGY.
SO WE DON'T NEED 2, 3, 4 OF THOSE PEOPLE.
AS THAT, AS THE BUSINESS OF GROWS.
HE GETS SUPPLEMENTED WITH, WITH AI, I'D LIKE TO HAVE TWO OR THREE OR FOUR OF THOSE.
'CAUSE THAT MEANS ALL THE BUSINESSES ARE COMING TO THE COUNTY.
AND AND THAT'S WHAT WE, AS WE DRIVE THAT YES.
CULTURE, WE SHOULD SEE THAT COMING IN.
BUT I DON'T WANNA START BILLING.
THERE'S A FOURTH I WOULD ADD TO THAT, THAT WE TALK ABOUT THE BUSINESS COMING IN, BUT WE HAVE BUSINESSES THAT ARE ALREADY HERE.
AND THEY NEED TO BE TREATED THE SAME WAY.
SO WE, I MEAN IT'S JUST DON'T ASSUME THAT THE, AND THAT'S WHY I WAS, THAT'S WHY I'M SAYING THE GUYS WHO'S READY TO GO FROM A SMALL LEASE BUILDING TO THEIR OWN, EXPAND THEIR OWN BUILDING, WE GOTTA HELP THOSE FOLKS OUT AS WELL.
SO, BUT I DON'T THINK THE ADVOCATE IS HERE TO GET A HOMEBASED BUSINESS STARTED.
THIS WOULD BE CAREFUL THIS WHAT BE A BRICK AND MORTAR TALKING ABOUT BIG BUSINESS.
I'M NOT HERE TO SET UP A HOME-BASED BUSINESS.
WELL, I, I MEAN, I UNDERSTAND WHAT YOU'RE SAYING, BUT SOMETIMES A HOME-BASED BUSINESS CAN END CAUSING YOU A WHOLE LOT OF PROBLEMS IF YOU DON'T, IF IT'S NOT HANDLED CORRECTLY, THAT ENDS UP IN OUR LAP.
SO THE, THE STAFF NEEDS TO UNDERSTAND THAT IF THE PROBLEM'S OCCURRING ON A HOME-BASED BUSINESS, THEY MAY WANT TO GO OVER TO THE ADVOCATE AND MAYBE GET THE ADVOCATE TO HELP 'EM OUT A LITTLE BIT.
DEFINITELY SOME HANDHOLD THAT CAN HELP HELP.
I COULD SEE MAYBE THAT, BUT I THINK HIS POINT IS THAT'S NOT THE PURPOSE OF THIS, BUT THAT THAT WOULD BE A LEG THAT THIS PERSON COULD WORK TOWARDS.
I SEE THAT STILL BEING A PLANNING STAFF EFFORT.
SO, MR. JURY, TO YOUR POINT, I, I DID WANNA RESPOND TO YOUR COMMENT ABOUT THAT.
UM, FROM MY PERSPECTIVE, WHAT, WHAT I HAVE WITNESSED THAT HAS CAUSED THE MOST ANGST IS THAT YOU, YOU RECOGNIZE THAT NOT EVERYTHING IS BLACK AND WHITE.
THERE ARE GRAY AREAS IN OUR CODES IN BUILDING CODE I IN THOSE PLACES.
AND WHAT YOU'VE SEEN ON A COUPLE OF OCCASIONS, MR. ROY HAS SEEN THIS, UH, WITH, UH, NORTH POINT WHERE WE, WE HAD AN INTERPRETATION OF CODE TO ALLOW NORTH POINT TO OCCUR IF IT, IF IT WAS EVER GOING TO OCCUR,
[01:35:01]
AND YOU DIDN'T NECESSARILY AGREE WITH IT.TO ME, THAT IS THE BIGGEST PIECE OF THIS JOB IS TO KEEP THINGS LIKE THAT FROM HAPPENING.
AND, UM, IF, IF THE SECURITY WIRE THE OTHER NIGHT HAD BEEN AN ISSUE FOR A NEW BUSINESS, THAT'S THE KIND OF THING I WOULD EXPECT THAT PERSON TO BE ABLE TO NAVIGATE AND SAY, UH, MR. NEW BUSINESS OWNER, WE WILL, YOU KNOW, MAKE ARRANGEMENTS FOR YOU TO BE ABLE TO DO THIS FOR YOUR BUSINESS IF IT'S IMPORTANT.
AND HE WOULD BRING IT TO PLANNING AND DEVELOPMENT SERVICES AND CHAMPION IT THROUGH THE PROCESS.
SO I, AND THEY MAY NOT ALWAYS BE IN AGREEMENT, UH, IS WHAT I'M REALLY WANNA SAY TO YOU.
AND IN THAT INSTANCE, THEY NEED TO BE, IF YOU WANT TO BE BUSINESS FRIENDLY MM-HMM
IF THAT'S WHAT THE BOARD IS TELLING ME YOU WANT TO DO, THAT PERSON NEEDS TO HAVE THE AUTHORITY AND BREADTH OF UNDERSTANDING TO INFLUENCE THE DIRECTORS.
AND THE ONLY WAY THAT'S GONNA HAPPEN IS TO BE AT THIS LEVEL.
BUT WHAT I WAS SAYING, THEY'RE NOT THERE TO UNDERMINE NO, SIR.
THEY'RE THERE TO WORK WITH THEM.
AND TO MR. SHEPHERD'S POINT, HE HAD, WHEN HE AND I HAD TALKED ABOUT IT, UH, HE WAS VERY CONCERNED ABOUT THAT WITH PLANNING AND DEVELOPMENT SERVICES AND WITH ECONOMIC TOURISM DEVELOPMENT.
BRIAN AND I HAVE HAD CONVERSATIONS, UH, BOTH OF THOSE ORGANIZATIONS OPERATE UNDER BRIAN'S PURVIEW RIGHT NOW.
WE'VE HAD CONVERSATIONS WITH BOTH OF THOSE FOLKS TO MAKE SURE THEY'RE OKAY WITH WHAT'S BEING PROPOSED.
AND I'VE HEARD NO NEGATIVE COMMENT FROM THEM AT ALL.
AS WELL AS PUBLIC WORKS, WHICH ALSO THANK YOU.
IS A BIG PLAYER IN SOME OF THESE BIGGER PROJECTS.
SO WE'D BE HAPPY TO SEND YOU A JOB DESCRIPTION.
YOU COULD TAKE A LOOK AT IT AND, UH, I'LL COME BACK AND POLL EACH ONE OF YOU TO SEE IF THERE'S A QUESTION OR IF YOU'RE READY FOR ME TO MOVE FORWARD.
I THINK THERE'S ONE OTHER POINT I'D MAKE.
CLEARLY I'VE BEEN IN THAT POSITION FOR A LONG PORTION OF MY CAREER.
YOU NEED TO HAVE SOMEBODY CLOSE ENOUGH TO THE TOP TO BE ABLE TO HEAR YOUR ISSUE AND RELAY IT.
AND THAT'S, THAT'S WHY I SUPPORT IT BEING A, A LEVEL IMMEDIATELY BENEATH YOU.
AND TO YOUR POINT, MR. DRURY, THAT'S WHY THEY CALL YOU.
'CAUSE THEY WANNA GO TO THE TOP.
SO IF THEY RECOGNIZE THAT THIS PERSON CAN MAKE THOSE KINDS OF DECISIONS RIGHT, THEY'RE GONNA CALL THIS PERSON.
WHAT'S NEXT? THAT WOULD CONCLUDE OUR PRESENTATIONS FOR THIS EVENING.
HAVE ANY MORE, UH, QUESTIONS OR COMMENTS? QUESTIONS? NO.
THE ONLY COMMENT I WOULD HAVE, DOUG, IS WHEN I WAS ASKING THE QUESTION, IT WASN'T THAT I WAS NOT AGREEING TO THE POSITION.
I JUST WANT TO GET MORE CLARIFICATION OF I UNDERSTOOD OF, BECAUSE I'M NOT FAMILIAR WITH THAT DEPARTMENT.
THAT'S WHY I WAS ASKING THOSE QUESTIONS.
IT'S NOT TO GET IN THE MINUTIA OF IT.
I JUST WANNA TO GET MY HEAD WRAPPED AROUND THATT.
DON'T, PLEASE DON'T TAKE, I YOU DID TAKE, YOU TAKE IT MIKE, AS CRITICISM.
BECAUSE WHAT I'M SITTING HERE IS THINKING OF 40 SOME POSITIONS WE'RE GONNA GO THROUGH IN THIS DETAIL.
SO WE HAVE QUESTIONS THAT YOU ALWAYS SUPERVISE.
SOME, SOME OF THAT WAS, WAS JUST FOR MY OWN APPLICATION.
IT WASN'T QUESTIONING THE POSITION AT ALL.
I THINK WE NEED, WE ADDED 50 SOME EMPLOYEES AND HOW MANY VEHICLES, YOU KNOW? RIGHT.
IT'S GOTTA, WE HAD A, WE DO HAVE TO HAVE SOME SUPPORT WITH THAT.
NEXT MEETING IS TUESDAY OF NEXT WEEK.
UH, AND IT IS OUR FIRST PUBLIC CODE PUBLIC MEETING.
GRIFFIN, Y TOWN HALL AND THE NORTH END OF THE COUNTY.